The Job

Domain Support Specialist

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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I korthet

Ericsson seeks a diligent Domain Support Specialist for its Automated Operations team in Noida, India. Responsibilities include managing service delivery, handling escalations, ensuring adherence to MSTOP guidelines, and reporting team performance. The role requires a Bachelor's degree in IT or Telecom and 2-4 years of experience in operations and customer handling.

Ansvarsområden

  • Manage the team for delivery of services as per agreed SLA/WLA with customer.
  • Escalation handling.
  • CSR Review with PA responsible.
  • TT/ CR Performance Management & Reporting.
  • Ensure RCA for any Critical event.
  • Provide necessary support to Network Rollout, D&P and FM including prioritization of tasks as per business needs.
  • Ensure all activities are conducted as per MSTOP guidelines.
  • Ensure all MIRs are released as per MSTOP guidelines.
  • Monitoring and review of TT, CR and AT on daily basis.
  • Ensure User Access Control is implemented as MSTOP process and regular review is in place.
  • Provide the BO CA Manager with reports of team performance in the allocated area on a scheduled basis.
  • Participate in internal technical discussions to improve overall network performance.
  • Contribute to the creation and improvement of procedures and routines.
  • Interface management with Circle, Regional and Central teams of OSD, MSIP and GNOC.
  • Initiate, support and implement uniform organizational processes.
  • Authorized to report security breach incidences.
  • Authorized to raise CSR.
  • Responsible for driving EHS through employee Awareness and Compliance for the responsible unit.

Krav

  • Bachelor level, in engineering (IT, Telecom).
  • 2-4 years’ experience in Operations, Customer handling and Technical support.
  • Experience in Ericsson Charging System will be preferred.

Önskade kvalifikationer

  • ITIL, Oracle, CCNA, Red Hat Certified professionals will be given more preference.

Förmåner

  • Outstanding opportunity to use skills and imagination to push boundaries.
  • Opportunity to build solutions never seen before.
  • Challenging environment with a diverse team of innovators.
  • Opportunity to craft what comes next.
  • Encouraging a diverse and inclusive organization.
  • Championing diversity in everything we do.
  • Belief that collaborating with people with different experiences drives innovation.
  • Encouragement for people from all backgrounds to apply.
  • Opportunity to realize full potential as part of the Ericsson team.
  • Ericsson is proud to be an Equal Opportunity Employer.
#IT#Support#Operations#Technical Support#Ericsson Charging System
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Företag

Ericsson

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Noida, India

Kvalifikation

Kandidatexamen

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