DLS Case Admin Temp, DLS Document Management

Logistik, försäljning och verksamhet · HR och administration · Administrativt stöd

I korthet

Amazon is seeking a Document Admin Associate for the Disability Leave Services (DLS) team to manage and process medical documentation for leave of absence, disability, and accommodation requests. This role requires attention to detail, adherence to policy, and experience with document management and HR or customer service.

Ansvarsområden

Document sorting, scanning, indexing, and storing in appropriate database.
Linking documents with appropriate cases.
Storing unmatched documents in the repository for future reference following predefined filing process.
Reviewing documents for accuracy.
Identifying and reporting incorrect, or unclear submissions.
Categorizing documents to various leave types and critically assessing document assignment.
Assisting employees through calls and emails for document submission.
Checking for identifiable cases and assigning unmatched documents to the 'unidentified category'.
Addressing and responding to sensitive documentation on priority.
Identifying and solving problems, sometimes with limited information.
Ensuring compliance with standard work, federal/state regulations, and company policy.
Maintaining system records for accurate and timely information/documentation.
Consulting, coordinating and partnering with case managers and other internal or external departments/systems or vendors.

Krav

6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon.
Bachelor's degree or equivalent.
6+ months of Microsoft Office products and applications experience.
Knowledge of Microsoft Office products and applications (especially Excel).
Knowledge of Microsoft Office including Outlook, Word, and Excel.
Experience in confidential environments.

Önskade kvalifikationer

Experience working with changing priorities and schedules.
Experience with international sales and delivery work with global F500 enterprise customers and partners.
Experience in problem solving and delivering results.
Experience using analytical thinking and problem-solving skills to identify root causes of technical problems.
Experience with written and verbal communication and presentation.
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization.
Experience managing teams who deliver on defined goals and timelines.
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.

Förmåner

Inclusive culture that empowers Amazonians.
Support for workplace accommodations during the application and hiring process.

Färdigheter

Microsoft OfficeExcelOutlookWord

#Administrative Support

Om Amazon

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