The Job

Digital Business Analyst (eCommerce & CRM)

Teknik, data och digitalt · Produkt och design · Verksamhetsanalys · Produktledning

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I korthet

Emerson is looking for a Digital Business Analyst with expertise in eCommerce and CRM platforms to enhance digital customer experiences. The role involves translating business needs into actionable solutions, coordinating testing, and collaborating with cross-functional teams to ensure platform stability and continuous improvement.

Ansvarsområden

  • Gather, analyze and translate business requirements into clear, actionable solutions.
  • Identify recurring issues, experience gaps, and optimization opportunities.
  • Coordinate and execute functional testing, user acceptance testing (UAT), and release validation.
  • Develop recommendations for product enhancements, technical improvements, and process optimizations.
  • Partner closely with the Product Owner and Technical Architect to evaluate solution options.
  • Document business processes, customer journeys, functional requirements, user stories, and acceptance criteria.
  • Ensure platform stability, consistency, and readiness across multiple markets and regions.
  • Support the rollout and scaling of new features in alignment with product priorities.
  • Collaborate with cross-functional teams, including Digital Customer Experience, IT, CRM, ERP and Analytics, to ensure successful delivery.

Krav

  • 3 to 7 years of experience in Business Analysis, including requirements gathering, process mapping, and stakeholder collaboration.
  • Experience working with CRM or eCommerce platforms (such as Salesforce or similar systems).
  • Understanding of digital customer journeys across eCommerce and CRM environments.
  • Experience with testing processes, including user acceptance testing and release validation.
  • Ability to translate business needs, customer feedback, and data into actionable improvements.
  • Strong analytical, organizational, and collaboration skills.
  • Ability to work effectively in a fast-paced, cross-functional environment.

Önskade kvalifikationer

  • Experience working in Agile environments (such as SAFe) and a solid understanding of the Agile software development lifecycle (SDLC).
  • Experience with middleware or system integrations.
  • Familiarity with global or multi-region digital platforms.
  • Experience with data visualization tools such as Power BI or Tableau.

Förmåner

  • Support for continuous career development and growing an inclusive culture.
  • Mentorship, training, or leadership opportunities.
  • Opportunity to make a lasting impact.
  • Being part of a diverse and multicultural team.
  • Innovation and collaboration focus.
#eCommerce#CRM#Business Analysis#Digital Customer Experience#Product Management
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Företag

Emerson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Cluj-Napoca, Romania

Sökande

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