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Customer Success Manager ANZ (Contract)

Marknadsföring, media och kreativt · Marknadsföring och reklam · Digital marknadsföring · Försäljningsledning

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I korthet

Spotify is seeking a Customer Success Manager ANZ for a 12-month contract role in Sydney. This hybrid position involves supporting the sales cycle, providing consultative client service, and managing campaigns to protect and grow revenue. The ideal candidate has a Bachelor's degree and 6+ years of experience in digital media planning/buying.

Ansvarsområden

  • Build deep client relationships to deliver best-in-class customer service to Spotify’s advertiser and agency partners.
  • Act as the client’s primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle.
  • Own the RFP response and media planning strategy across all buying channels.
  • Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
  • Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes.
  • Oversee the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking across managed and biddable buying channels.
  • Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
  • Manage projects involving complex work streams and cross-functional collaboration (internally and externally).
  • Serve as the product expert by educating clients and their agencies on Spotify’s new and existing products, as well as advising on best practices and bespoke campaign optimizations.
  • Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling.
  • Own the post-campaign analysis with learnings and recommendations to drive repeat business.
  • Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
  • Adhere to internal best practice guidelines, processes, and operating cadences.

Krav

  • You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
  • You have a minimum of 6+ years experience in digital media, planning and/or buying.
  • Strong industry knowledge and a desire to grow within the digital media industry.
  • Strong understanding of advertising performance metrics and the advertising ecosystem.
  • You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
  • You have the ability to craft impactful sales rationale stories by using data and research.
  • You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization.
  • You have the ability to work effectively with cross-functional teams and all levels of management (internally and externally).
  • You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills.
  • You possess strong presentation and communication skills.
  • You have excellent dexterity in excel and powerpoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.

Förmåner

  • Full Time Contractor
  • 12 months fixed-term contract
  • Flexibility to work where you work best
  • In person meetings
  • Opportunity to work from home
  • Come into the office 3 times per week
#Ad Sales#Sales#Customer Success#Contractor
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Företag

Spotify

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Sydney, Australia

Kvalifikation

Kandidatexamen

Sökande

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