The Job

Customer Success Account Mgmt IC1

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I korthet

The CSAM (IC1) is an early-in-career Customer Success Account Manager supporting standardized customer success activities across Customer Health, Cloud Adoption, and AI Transformation. Reporting to an M1 Manager, this role involves executing and coordinating customer success plans, leveraging AI for insights, and developing industry expertise within a team pod.

Ansvarsområden

  • Support execution and coordination of Customer Success Plans (Customer Health, Cloud Acceleration, AI Transformation).
  • Complete assigned activities accurately and within timescales, proactively raising risks.
  • Track delivery progress, milestones, and actions with virtual teams (ISD, partners, CSAs).
  • Leverage AI and account signals to identify and summarize actionable insights.
  • Maintain visibility of upcoming customer deliveries, bookings, and scoping activities.
  • Build knowledge and context across the assigned customer portfolio.
  • Support preparation for customer meetings with relevant insights and materials.
  • Analyze portfolio information to highlight recurring themes, risks, or opportunities.
  • Develop capability to independently manage standard Unified operational activities.
  • Capture and maintain evidence of value delivered through Unified success.

Krav

  • Bachelor’s degree in any discipline, or equivalent relevant experience.
  • Legally authorized to work in the United Kingdom.
  • Approximately 2 years of professional experience (customer-facing roles, program/project management, technology delivery, etc.).
  • Demonstrated confidence using AI tools and AI-first ways of working.
  • Strong written and verbal communication skills in English.
  • Effective presentation and collaboration skills.

Önskade kvalifikationer

  • Coursework, qualifications or practical experience in programme or project management, business operations, customer success or sales.
  • Exposure to enterprise technology or software solutions, cloud platforms, customer success, or large-scale technology and transformation programmes.
  • Experience working collaboratively across cross-functional or matrixed teams.

Förmåner

  • Certain roles may be eligible for benefits and other compensation.

Färdigheter

AIProject ManagementCustomer SuccessSales
#Customer Success#Account Management#AI Transformation#Cloud Adoption
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Företag

Microsoft

Publicerade jobb

för 4 dagar sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Lön

36 600–49 400 GBP / år

Erfarenhetsnivå

Junior

Platser

United Kingdom

Kvalifikation

Kandidatexamen

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