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Customer Solutions Director

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Ericsson is looking for an experienced Customer Solutions Director in Plano, Texas, to lead strategic Radio Access Network (RAN) software initiatives for AT&T. This full-time role involves serving as a trusted technical partner, defining RAN software requirements, and engaging with senior stakeholders to translate complex needs into actionable solutions.

Ansvarsområden

  • Serve on the AT&T Customer Unit CTO organization and CU Core 3 teams to define and advance RAN software requirements, solutions, and development priorities.
  • Act as the primary CSR for AT&T RAN software initiatives spanning LTE, 5G, 6G, AI, automation, Cloud RAN, and related emerging technologies.
  • Build trusted relationships with AT&T stakeholders across CTO, engineering, and operations organizations.
  • Communicate Ericsson's technology strategy, vision, and differentiators to position the company as a preferred technology partner.
  • Capture, qualify, prioritize, and manage customer requirements while maintaining alignment across Ericsson product lines and ecosystem partners.
  • Ensure solution integrity, technical feasibility, execution readiness, and risk management across the customer engagement lifecycle.
  • Support timely delivery of critical features by coordinating priorities and following the First Office Application (FOA) process.
  • Develop and promote network evolution strategies across hardware and software, aligning Ericsson's capabilities with AT&T's service goals.

Krav

  • At least 10 years of experience in technology, solutions, or product management within telecommunications or ICT, with substantial experience in Ericsson networks and RAN software.
  • Strong expertise in RAN and network architecture, solution management, and software-driven network evolution.
  • Broad knowledge of the RAN and Networks portfolio, with depth in Radio, compute, RAN software, and Cloud RAN.
  • Experience influencing product roadmaps, deployment strategies, standardization activities, and development priorities.
  • Ability to engage Ericsson's global organization — including Business Areas, GFTL, Market Area domain teams, and engineering organizations — to support complex customer engagements.
  • Strong consultative and strategic advisory skills, with the ability to identify customer needs and contribute to technology decisions.
  • Excellent communication and presentation skills, with the ability to engage audiences from executive leaders to senior engineers.
  • Bachelor's degree in electrical engineering, computer engineering, telecommunications, or a related field.

Önskade kvalifikationer

  • Master's degree or MBA preferred.

Förmåner

  • Competitive salary range dependent on various factors.
  • Opportunity for sales incentives through Ericsson’s Sales Incentive Plan.
  • Excellent health benefits including choice of three medical plan options and a dental plan option.
  • Company credits towards medical and dental premiums.
  • Investment in short and long-term financial wellbeing.
  • Ericsson US 401(k) Plan with automatic 3% company contribution and a 4% match on employee contributions.
  • Company credits for basic life insurance and accidental death and dismemberment coverage.
  • Short-term and long-term disability coverage.
  • Option to participate in Ericsson’s Stock Purchase Plan.
  • Minimum of 15 days of accrued vacation.
  • Up to 3 personal days per year.
  • 11 annual holidays.
  • 8 hours of volunteer time.
  • 80 hours of sick time annually.
  • Up to 16 weeks of paid maternity leave.
  • 6 weeks of parental or adoption leave at 100% of pay.
  • Financial wellness programs.
  • Educational assistance.
  • Matching gifts.
  • Recognition programs.
#Sales Manager#Customer Solutions#Director#RAN#5G#6G#AI#Automation#Cloud RAN#Telecommunications#ICT
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Företag

Ericsson

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Direktör

Platser

Plano, United States

Kvalifikation

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