Customer Solution Director
Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Företagsförsäljning
I korthet
Ericsson Inc. is hiring a Customer Solutions Director in Plano, TX. This role involves thought leadership and technology consultancy, driving new business opportunities, and closing strategic deals across Ericsson's portfolio. The position requires 10+ years of experience in technology, solutions, and/or product management within the telecommunications industry.
Ansvarsområden
- Collaborate with Key Account Management (KAM) teams to grow customer business
- Position Ericsson as a technology leader to generate new sales opportunities
- Develop and deliver customer presentations, drawing on relevant domain expertise
- Lead the technical sales process and design comprehensive solutions that address customer needs
- Initiate and maintain proactive dialogue with current and prospective customers, building relationships and identifying new opportunities
- Keep customers informed about the implications of emerging technology trends
- Evaluate Ericsson's strategy and plans in relation to customers' strategic goals
- Communicate customer visions, strategies, and requirements internally within Ericsson
- Build and maintain strong relationships with account teams, customer stakeholders, business units, and third-party partners
- Identify market and customer requirements and help shape product roadmap development accordingly
- Drive upsell opportunities throughout the sales process to contribute to increased sales volumes
Krav
- 10+ years of experience in technology, solutions, and/or product management within the telecommunications industry
- Experience with technologies including RAN, Cloud, Core, IP routing and switching, OSS, and BSS
- Strong understanding of hyperscaler ecosystems and cloud platforms, including experience with Google, Meta, Amazon/AWS, Microsoft/Azure, or comparable providers
- Working knowledge of solution costing, BoM/BoQ development, proposal preparation, and delivery handover
- Ability to connect technical design with customer business outcomes, value, and total cost of ownership
- Strong communication and negotiation skills, with the ability to engage effectively at both executive and technical levels
- Ability to lead distributed, cross-functional solution teams in a collaborative manner
- Strong analytical, problem-solving, and decision-making skills
- A proactive, organized approach with a solid understanding of key business drivers
- Bachelor's degree in Engineering required
- Ability to travel up to 50%
Önskade kvalifikationer
- Master's degree preferred
- Prior Customer Solutions Representative (CSR) experience is a plus
Förmåner
- Competitive salary package
- Opportunity for sales incentives as part of Ericsson’s Sales Incentive Plan
- Excellent health benefits including choice of three medical plan options and a dental plan option
- Company credits toward medical and dental premiums
- 401(k) Plan with automatic 3% company contribution and up to 4% company match
- Company credits toward basic life insurance, accidental death and dismemberment coverage, short-term and long-term disability coverage
- Option to participate in Ericsson’s Stock Purchase Plan
- 15 days of accrued vacation
- Up to 3 personal days per year
- 11 annual holidays
- 8 hours of volunteer time
- 80 hours of sick time annually
- Up to 16 weeks of paid maternity leave
- 6 weeks of parental or adoption leave at 100% of pay
- Financial wellness programs
- Educational assistance
- Matching gifts
- Recognition programs
#Sales#Customer Solutions#Telecommunications#Hyperscalers
Företag
Ericsson
Publicerade jobb
för 1 vecka sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Senior
Platser
Plano, United States
Kvalifikation
Kandidatexamen
Sökande
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