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Customer Service Support 2

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Emerson is seeking a Customer Service Support 2 for their Americas Shared Services Center in Costa Rica. This hybrid role involves handling customer orders, returns, quotes, and providing sales support to ensure an excellent customer experience. The position requires advanced English proficiency and 2-3 years of experience in Shared Service Centers.

Ansvarsområden

  • Provide services and support to customers within the Americas region.
  • Handle customer orders, returns, quotations, and inbound calls.
  • Process customer standard and non-standard orders and quotes using Oracle Order Entry, Sales Force, and Outlook.
  • Follow up with customers on pending actions via phone and email.
  • Support standard and non-standard customer inquiries regarding order process, product availability, and services delivery.
  • Assist the Sales team by providing transactional support and information related to the customer's purchase process.
  • Build and manage Customer data records within the Oracle application.
  • Lead all aspects of incoming customer calls for Sales, Tech Support, post-sales aid, and general inquiries in the Americas.

Krav

  • Advanced English level (B2+).
  • University bachelor's degree completed or technical careers (Engineering, Business Administration, Accounting, Finance).
  • 2-3 years of experience in Shared Service Centers.
  • Ability to work Full-time, 8-hour workday between 6 am to 7 pm CST Monday-Friday.
  • Availability to work overtime as business needs require.
  • Proficient in computer usage and a variety of basic skills.
  • Strong customer service attitude, positive outlook, excellent work ethic, and aim to succeed.
  • Effective time management skills and a self-starter attitude.
  • Ability to handle multiple duties and tasks on time.
  • Ability to take ownership of customer needs and demonstrate initiative.
  • Demonstrates interest in learning new business applications and enterprise software.
  • Demonstrates skills for and interest in learning/improving processes.

Önskade kvalifikationer

  • Technical High School degree or equivalent experience, or actively pursuing a university career.
  • Oracle order entry and application experience is a plus.
  • Expertise in Account Management and differentiated account treatment strategy.

Förmåner

  • Competitive benefits plans.
  • Variety of medical insurance plans.
  • Employee Assistance Program.
  • Employee resource groups.
  • Recognition programs.
  • Flexible time off plans.
  • Vacation and holiday leave.
  • Career growth opportunities including people management, quality management, workforce management, and sales-related roles.
#customer service#sales support#order processing#hybrid work#shared services
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Företag

Emerson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Escazú, Costa Rica

Kvalifikation

Kandidatexamen, Yrkeshögskola

Sökande

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