The Job

Customer Service Representative with German

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång

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I korthet

The Customer Service Representative with German role in Cluj-Napoca focuses on ensuring positive customer experiences through efficient order processing, knowledgeable support, and proactive problem-solving. Responsibilities include managing order fulfillment, ensuring accuracy, and collaborating with internal teams, while requiring strong communication skills in German and English and experience in commercial roles.

Ansvarsområden

  • Ensure consistent and effective provision of services and information to customers, including order management, fulfillment, and problem-solving across various media.
  • Provide and verify accurate information for efficient order entry.
  • Ensure contract review, price policy application, and adherence to ITC standards, reporting discrepancies.
  • Provide daily follow-up of the order book and take action to anticipate issues or satisfy customer requests.
  • Pro-actively advise customers about potential delays or issues related to their orders.
  • Check the feasibility of customer requests regarding lead times, certificates, and required documents, particularly for exports.
  • Apply relevant customer service procedures and processes in compliance with the Quality Management System and company policies.
  • Contribute to continuous improvement by sharing issues and proposing corrective and preventative actions.

Krav

  • Bachelor’s degree or equivalent experience in Business Administration or International Trade preferred.
  • Strong written and verbal communication skills in both German and English.
  • Experience in commercial roles such as technical support, pricing, or sales.
  • Emphasis on attention to detail with a proactive approach.
  • Ability to manage multiple priorities and work effectively under time pressure.
  • Strong customer focus and commitment to service perfection.
  • Comfortable using digital tools and platforms such as Outlook, email, Microsoft Office, and related systems.

Önskade kvalifikationer

  • One additional Western European language would be a plus.
  • ERP systems experience.

Förmåner

  • Prioritize a workplace where every employee is valued, respected, and empowered to grow.
  • Nurture an environment that encourages innovation, collaboration, and diverse perspectives.
  • Dedication to ongoing career development and growing an inclusive culture.
  • Support through mentorship, training, or leadership opportunities.
  • Investment in employee success.
  • Recognize the importance of employee wellbeing.
#customer service#German#order management#invoicing#technical support#sales#business administration#international trade
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Företag

Emerson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Cluj-Napoca, Romania

Kvalifikation

Kandidatexamen

Sökande

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