Customer Service Representative with French - Gilau

Emerson is looking for a Customer Service Representative with French in Gilau, Cluj (Romania). In this role you will be the main point of contact for our clients, ensuring that their orders and inquiries are handled with the utmost care and efficiency. You will facilitate communication between the company and its clients, proactively managing customer relations and ensuring that their needs are met consistently.

We look forward to receiving your application!

In This Role, Your Responsibilities Will Be:

• Manage and process daily customer orders using the company's MRP (Material Requirements Planning) system.

• Collaborate closely with sales, quotation, and technical teams to ensure the accuracy of orders and offers.

• Create and maintain special product files in the company's specific system.

• Verify compliance with company regulations regarding order approval and secure necessary approvals.

• Monitor order status regularly and communicate delivery timelines and updates to clients through email or phone.

• Assist clients with any order-related issues, including pricing, delivery times, manufacturing schedules, and logistics.

• Work alongside internal departments such as sales, logistics, and quality assurance to gather additional information and resolve customer inquiries.

• Prepare documentation for order shipments, ensuring adherence to current delivery Incoterms.

• Generate reports on order statuses and customer interactions as part of your portfolio management.

Who You Are:

You are an excellent communicator who thrives in a team setting and is passionate about delivering outstanding customer service. Your organizational skills and eye for detail enable you to manage multiple priorities simultaneously. You are proactive, solution-oriented, and capable of handling complex order-related issues with professionalism and patience.

For This Role, You Will Need:

• A high school diploma or equivalent.

• Excellent communication skills and teamwork.

• Proven experience in customer service or a related field.

• Upper-intermediate to advanced French language skills (spoken and written).

• Intermediate proficiency in English, both verbal and written.

• Proficient computer skills, especially in MS Office applications.

• Ability to work effectively within a team and independently.

Preferred Qualifications That Set You Apart:

• Familiarity with MRP (Material Requirements Planning) systems and experience managing orders within such systems.

• A willingness to take initiative and seek innovative solutions to enhance customer satisfaction.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.