Customer Service Representative
Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljstöd · Kundsupport
I korthet
Dormer Pramet is hiring a Customer Service Representative in Rotherham, UK. The role involves managing customer orders, preparing quotations, assisting with procurement, and maintaining customer records. Fluency in English is essential, and Dutch language skills are advantageous.
Ansvarsområden
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
- Support customer onboarding and encourage the use of digital tools and e-commerce platforms.
- Prepare quotations in collaboration with field sales teams and suppliers.
- Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
- Handle returns, claims, and escalations efficiently and in line with company procedures.
- Maintain accurate and up-to-date customer records and databases.
- Assist with procurement tasks, purchase orders, and supplier follow-up.
- Keep CRM and ERP data accurate and current.
- Contribute to continuous improvement, internal controls, and sustainability initiatives.
Krav
- A confident communicator with a genuine passion for customer service
- Proactive, organised, and able to manage multiple tasks at once
- Calm under pressure and skilled at problem-solving
- Detail-oriented with strong administrative accuracy
- Fluency in English is essential
- Windows 11 and Office 365
Önskade kvalifikationer
- Dutch language skills would be advantageous, although not required.
Förmåner
- Some hybrid working available after probationary period
- Excellent opportunity for career development within a global organisation
- Scope for growth and progression over time
#customer service#sales#representative#Rotherham#United Kingdom#Dutch
Företag
Sandvik
Publicerade jobb
för 1 vecka sedan
Anställningstyp
Heltid
Arbetsform
Hybrid
Erfarenhetsnivå
Medarbetare
Platser
Rotherham, United Kingdom
Sökande
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