The Job

Customer Service Representative (General Calls)

Detaljhandel och konsumenttjänster · Kundtjänst · Kundsupport

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I korthet

As a Customer Service Representative, you will handle general customer inquiries, resolve complaints, and perform various support functions in a multi-task environment. This role requires a high school diploma, 2-5 years of customer service experience, and proficiency in relevant software, located in Phoenix, Arizona.

Ansvarsområden

  • Ensure phone coverage for set business hours and communicate with customers to answer inquiries and solve issues.
  • Process incoming inquiries, RMA's/CCF's, and customer information in appropriate computer programs (CRC Dash, JD Edwards, Microsoft Office).
  • Collaborate with other departments to meet customer needs.
  • Operate within and improve work procedures for Customer Service using lean manufacturing principles.
  • Develop and maintain high product knowledge, sharing it with relevant parties.
  • Conform with the organization's ISO 9001 & 14001 requirements.
  • Perform other duties or projects as assigned.

Krav

  • High school diploma or GED with some college or technical training in mechanics or electronics.
  • Two to five years of experience in a customer service related position, preferably in a manufacturing environment.
  • Proficiency in word processing, spreadsheets, email, and order processing software.
  • Working knowledge of inventory, manufacturing and database software.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English.
  • Ability to write routine reports and correspondence in English.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Excellent written/oral communication, organizational and customer service skills.
  • Solid mechanical aptitude including an understanding of electronics.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percentage.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Önskade kvalifikationer

  • Assist the organization with establishing practices that align with ISO requirements.

Förmåner

  • Opportunity to work in a global leader in access solutions.
  • Value placed on results, not titles or backgrounds.
  • Empowerment to build career around aspirations and ambitions.
  • Support with regular feedback, training, and development opportunities.
  • Encouragement to grow roles locally, regionally, or internationally.
  • Commitment to diverse, inclusive teams and valuing different perspectives and experiences.
#customer service#call center#manufacturing
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Företag

ASSA ABLOY Group

Publicerade jobb

för 1 vecka sedan

Upphör

om 6 dagar

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Phoenix, United States

Kvalifikation

Yrkeshögskola

Sökande

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