Customer Service Representative

Detaljhandel och konsumenttjänster · Kundtjänst · Kundsupport

I korthet

Transcom is seeking an English-speaking Customer Service Representative in Cairo, Egypt, to join their team. Responsibilities include supporting a global retail platform, responding to customer queries via phone, and contributing to project success. The role offers competitive salary, transportation, and excellent growth opportunities.

Ansvarsområden

Support a leading global retail platform by delivering innovative products and seamless digital shopping experiences.
Contribute to merchandising and product initiatives, strengthen relationships with sellers and partners.
Create smooth, customer-focused omnichannel experiences.
Provide excellent customer experience by responding to customer queries in a timely and accurate way via phone.
Contribute to the project's success, propose improvements, share knowledge, and learn together with colleagues.
Work rotational shifts 24/7.

Krav

C1 written and spoken proficiency in English.
Strong verbal and written communication and interpersonal skills, such as empathy and listening.
Ability to quickly absorb information, adapt, and respond to change.
Positive attitude and willingness to provide brilliant customer experience.

Förmåner

Best salary in the market.
Transportation provided.
Medical and social insurance.
International and inclusive environment.
Endless growth opportunities (90% of managers started as customer service specialists).
One month paid training course.

Färdigheter

EnglishCustomer ServiceCommunicationInterpersonal Skills

#Customer Service#Retail#English Speaker

Om Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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