The Job

Customer Service Representative

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång · Säljstöd

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I korthet

Emerson is seeking a Customer Service Representative in Cluj-Napoca, Romania, for a hybrid full-time role. The position focuses on ensuring a positive customer experience, managing order processing, and solving problems for customers in the EMEA region. Responsibilities include order management, contract review, and coordinating with various departments to ensure timely delivery and customer satisfaction.

Ansvarsområden

  • Ensure consistent and effective service/information provision to customers, including order management, fulfillment, and problem-solving via telephone and email.
  • Check customer request feasibility regarding lead times, certificates, and required documents, ensuring adherence to contract review, price policy, and International Trade Compliance.
  • Support team members and contribute to backup and organization for critical business processes.
  • Apply relevant customer service procedures within the Quality Management System.
  • Provide daily follow-up of the order book, taking action to anticipate issues and satisfy customer requests by collaborating with planning, warehouse, and other departments.
  • Advise customers about potential delays or issues related to their orders.

Krav

  • University Degree or equivalent experience in a similar field.
  • Proficiency in English.
  • Proven experience in a customer service role.
  • Strong analytical skills and ability to tackle problems.
  • Good communication, teamwork, and organizational skills.

Önskade kvalifikationer

  • Good PC skills: MS Office Package, MS Outlook.
  • Experience with Oracle or Sales Force.
  • Good knowledge and proven practice of international trade: Incoterms, Payment terms, Transport.

Förmåner

  • Opportunity to work in a dynamic environment and solve problems with finesse.
  • Emerson prioritizes employee value, respect, and empowerment.
  • Fosters an environment of innovation, collaboration, and diverse perspectives.
  • Commitment to ongoing career development and an inclusive culture.
  • Support through mentorship, training, or leadership opportunities.
  • Investment in employee success.
  • Global leader in automation technology and software.
  • Equitable opportunities and celebration of diversity.
#customer service#order management#problem solving#communication#teamwork#organizational skills#MS Office#Oracle#Sales Force#international trade#Incoterms#payment terms#transport
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Företag

Emerson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Cluj-Napoca, Romania

Kvalifikation

Grundnivå, Ingen formell utbildning

Sökande

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