I korthet
Sandvik Mining & Construction Tanzania Limited is looking for a Customer Service Center Supervisor in Mwanza to lead the Customer Sales Support team. This role is responsible for ensuring efficient execution of customer service and sales support activities, achieving sales targets, improving customer satisfaction, and driving continuous improvement.
Ansvarsområden
- Lead, mentor, and develop the Customer Sales Support team to achieve departmental KPIs.
- Ensure excellent customer service and support that exceeds customer expectations.
- Monitor team performance and implement corrective actions where required.
- Build and maintain strong relationships with customers and key stakeholders.
- Identify new business opportunities and support sales growth initiatives.
- Support continuous improvement initiatives and process optimization.
- Participate in pricing reviews, budget planning, tender preparations, and sales activities.
- Ensure CSC processes and global guidelines are consistently followed.
- Manage resource planning and effective workload distribution.
- Champion a strong Environment, Health and Safety (EHS) culture and ensure compliance with company policies.
Krav
- Degree or Diploma in a commercial discipline or related field
- 4 to 7 years of experience in a Customer Service or Sales Supervisory role
- 3.5 years of sales experience, preferably in internal sales
- Demonstrated experience leading, managing, and developing teams.
- Strong leadership and people management skills
- Excellent communication and interpersonal abilities.
- Strong customer focus and service orientation.
- Planning, organizing, and problem-solving capabilities.
- Ability to analyze data and make informed decisions.
- Strong negotiation and conflict management skills.
- High level of integrity, accountability, and professionalism
- Ability to drive change and foster a high-performance culture
Önskade kvalifikationer
- Leadership training will be an added advantage
Förmåner
- Work with a global industry leader in mining and rock solutions.
- Lead a team that directly impacts customer satisfaction and business performance.
- Access opportunities for professional growth and career development.
- Be part of a culture that prioritizes safety, innovation, and collaboration.
- An interesting role in an international business environment.
- Extraordinary products.
- Great colleagues.
- Opportunities for your professional development.
- A culture that values diversity of experience, perspective and background.
#Customer Service#Sales Support#Supervision#Team Leadership#Mining#Construction
Företag
Sandvik
Publicerade jobb
för 1 vecka sedan
Upphör
om 2 dagar
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Mwanza, Tanzania
Kvalifikation
Yrkeshögskola, Kandidatexamen
Sökande
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