The Job

Customer Service Advocate

Detaljhandel och konsumenttjänster · Kundtjänst · Kundsupport

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HID Global is seeking a Customer Service Advocate in Galway, Ireland, to provide exceptional customer experience. Responsibilities include acting as an escalation point, managing customer expectations, and collaborating with internal teams. This hybrid, entry-level role requires at least two years of customer service experience, preferably in high technology.

Ansvarsområden

  • Act as an escalation point for complex customer issues and support Sales activities.
  • Manage customer expectations and ensure timely resolution of escalations.
  • Partner with customers for onboarding & enablement support by assisting partners with ordering processes, portals, required forms, and first-order readiness.
  • Coordinate with Product, Operations, and Finance to remove blockers (compliance docs, export questions, special shipping needs).
  • Support customers by preparing and validating quotes, confirming product configurations, pricing and lead times.
  • Follow up on approvals, and coordinate quote-to-order, order accuracy, backlog review, and proactive status updates to remove commercial blockers and improve customer experience.
  • Create and maintain Customer Service processes and work instructions.
  • Present to internal stakeholders.

Krav

  • A minimum of 2 years’ Customer Service experience, preferably in the high technology industry.
  • Knowledge of Oracle, CRM systems and data analysis tools.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Ability to effectively communicate in the English language verbally and in writing.
  • Proficient in MS Office applications, such as Word, Excel, PowerPoint.
  • Must be a self-starter who can lead with limited supervision, but will escalate to management when necessary.
  • Must have a proven track record of achieving team goals and SLAs.
  • Must seek to resolve customer issues interdependently with other areas of the company as needed.
  • Must have the ability to clearly and effectively communicate with customers by telephone and in written communication.
  • Must have attention to detail and be diligent in terms of active follow-up to resolve issues.
  • Willingness to go above and beyond in support of both internal and external customers.

Önskade kvalifikationer

  • Previous experience of using the Oracle and Salesforce preferred.
  • Other languages would be advantageous.

Förmåner

  • Competitive salary and rewards package.
  • Competitive benefits and annual leave offering, allowing for work-life balance.
  • A vibrant, welcoming & inclusive culture.
  • Extensive career development opportunities and resources to maximize your potential.
  • Part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.
  • Flexible work environment.
  • Opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
  • Be yourself, feel appreciated and accepted.
#Customer Service#High Technology#Software#Sales Support
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Företag

ASSA ABLOY Group

Publicerade jobb

för 2 veckor sedan

Upphör

om 3 månader

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Junior

Platser

Galway, Ireland

Austin, United States

Sökande

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