The Job

Customer Sales Support Executive

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Kundsupport

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I korthet

Alfa Laval is seeking a Customer Sales Support Executive in Pune to manage customer ownership for quotations, order processing, execution, communication, and invoicing for aftersales services. This role requires strong commercial knowledge, experience with MS Office and ERP systems, and a focus on efficient response times and meeting invoicing targets.

Ansvarsområden

  • Provide customer total ownership for quotation, order processing, execution, communication & invoicing for aftersales for Ocean Division (Ship management customer).
  • Efficiently handle enquiries and RFQs for marine services for Ocean customers, including government tenders and complex quotations.
  • Prepare government tenders in coordination with the external sales team and submit bids through the online portal (GEM portal).
  • Manage the order execution process, from order acknowledgment to deliveries from factories.
  • Coordinate with central functions in Denmark and the Netherlands for accurate and timely quotations & orders.
  • Ensure timely submission of quotes for parts to Ocean customers.
  • Evaluate spare parts requirements against customer RFQs and suggest recommended parts with appropriate offers to meet customer needs.
  • Maintain response time as a key performance indicator for smooth order execution, including local and export orders.
  • Act as an interface between customers, the Distribution Center (Sweden), Spares Support & Order Handling (Aalborg, Denmark), and External Sales (India).
  • Demonstrate a sense of urgency and provide proactive, prompt responses to customer needs.
  • Responsible for response time and achieve invoicing targets for the aftersales business.
  • Ensure achievement of order (TAT) and timely execution of clear orders.
  • Maintain a clear backlog of executable orders with visibility of execution timeframes.
  • Support customers in resolving basic technical questions.
  • Coordinate technically and commercially with various inspection agencies.
  • Be an active team member in ALPS drives.

Krav

  • Minimum 3-4 Years experience.
  • Any Graduate with relevant experience.
  • Strong Commercial Knowledge
  • Good communication skills.
  • Knowledge of MS Office, ERP system (Movex)
  • After Sales Support / Order Execution Experience

Önskade kvalifikationer

  • Experience in handling merchant trade transactions is an advantage.

Förmåner

  • An interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
  • Exciting place to build a global network with different nationalities to mingle and to learn.
  • Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
#sales#customer support#aftersales#order processing#quotation#invoicing#marine services#government tenders#export orders#ERP
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Företag

Alfa Laval

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Pune, India

Kvalifikation

Kandidatexamen

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