Customer Returns

Job Description

• Job ID: 331902

• Date posted: 13/03/2026

Together as a Team

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential
risks early on. We’re a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk
management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can
feel safe. At least we think that’s pretty cool!

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis
can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to
customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when
scheduled in returns.

Our team within IKEA

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Apply now!

Qualifications

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

JOB TYPE – Permanent, Full-Time

BENEFITS ELIGIBLE? limited
HOURS – 12-19 hours/wk.
Shift: Retail Environment, must be able to work nights & weekends.

The hourly pay range for this position is $19.91 - $28.12

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount  
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Sensative Messaging
Thank you for your interest in applying for this role. Please be aware that this a Sensitive Position. The successful candidate will be required to complete a background check and drug test as a condition of employment for this role
The starting rate/ salary for this position ranges from 19.91 USD to 28.12 USD and will be based on relevant work experience.

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