The Job

Customer Resolutions Specialist

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång

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I korthet

As a Customer Resolutions Specialist in Houston, Texas, you will resolve customer issues by gathering information, informing them of options, and finding acceptable resolutions while balancing customer and store needs. You will collaborate with store partners, service providers, and installation providers to meet or exceed customer standards, and maintain accurate records of resolutions, including negotiating credits and discounts.

Ansvarsområden

  • Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.
  • Resolves customer issues with urgency while balancing the needs of the customer, the IKEA store, and the Customer Support Center, considering operational procedures and costs.
  • Collaborates with Store partners, service providers, and installation providers to satisfy customer issues and ensure customer standards are met or exceeded.
  • Provides customers with a forum to express their concerns and reacts in a professional and empathetic manner.
  • Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer.
  • Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met.
  • Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Krav

  • 1 year of call center, sales or customer service experience preferred.

Förmåner

  • Generous paid time off, holiday, and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
#Customer Relations
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Företag

IKEA

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Houston, United States

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