Customer Relationship Manager

Your role

At Trillium, we believe that there is always a better way.  This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

What you'll be doing: 

• Conduct regular calls and business reviews with  Trillium contacts to present and secure opportunities
• Identify opportunities to grow the relationship with Trillim Customers
• Assist in the creation and implementation of marketing plans that grow revenue; measure results and optimize marketing plans based on key learnings.
• Resolve Trillium issues by training the contact, researching for resolution, or delegating the task while overseeing task resolution.
• Guide and train Trillium customer contacts
• Provide ongoing evaluation of Trillium programs to draw insights and make recommendations that will retain and grow revenue/customer base.
• Plan and execute digital product strategy, technology/product development, technology/product support and/or customer engagement strategies in support of the company’s product and service portfolio.
• Conduct market and competitive analysis, product analysis and customer research to create and optimize the customer experience.
• Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
• Provide subject matter expertise to support strategic priorities.
• Maintain expertise on products and technologies through training and research and use that training to drive and/or implement best practices and foster continuous improvement.
• Ensure compliance is maintained with contractual obligations.
• Work with internal stakeholders as needed to maintain and enhance alliance program
• Support Trillium sales infrastructure which includes pricing systems, customer service, and distribution
• Provide updates, reports and presentations to upper management.
• Provide dependable project management and execution.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Education: Bachelor’s degree in business, marketing, or communications preferred.

Work experience: Five+ years in marketing

Required skills or competencies:

· Project management and client service know-how

· Familiarity with PC-based platforms

· Proficiency in Microsoft Office 365 (Word, PowerPoint, Outlook, Teams)

Key attributes:

· Personable

· Confident with can-do attitude

· Quick-thinking

· Flexible

· Highly organized

In return, we offer

•  Medical/Dental/Vision
   401-k
  Company paid short term disability and long term disability
  Life insurance
  Generous vacation (3 weeks/year) - sick time (40hrs/year) - and floating holidays (5 per year)
  Education reimbursement
  Referral bonus 
  Paid holidays

Job location

This role is fully remote, enabling you to work from anywhere in the world. We value results over location and provide the tools and support you need to succeed from any location.

Contact information

 Talent Acquisition Team: Tracy Eckersell