The Job

Customer Quality Technician

Tillverkning och produktion · Kvalitet och process · Kvalitetssäkring

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I korthet

As a Customer Quality Technician in Shanghai, you will partner with customers and sales to document and investigate quality concerns, leading cross-functional problem-solving activities to find root causes and implement corrective actions. This role requires a technical secondary school education, experience in a quality or technical environment, and proficiency in Microsoft Office.

Ansvarsområden

  • Partner with customers and sales teams to understand, verify, and document quality concerns and gather relevant information related to product performance and failure investigations.
  • Lead cross-functional problem-solving activities to identify root causes and implement effective corrective and preventive actions.
  • Prepare clear, professional failure analysis reports and communicate findings to internal and external stakeholders.
  • Drive continuous improvement initiatives focused on product quality, reliability, performance, and customer satisfaction.
  • Provide on-site customer support when required to investigate issues and support resolution activities.
  • Collaborate with manufacturing, engineering, quality, and commercial teams to achieve quality objectives and enhance customer experience.
  • Support additional projects and responsibilities as assigned.

Krav

  • Technical secondary school education, vocational training, or equivalent technical qualification.
  • Experience supporting quality, manufacturing, engineering, customer service, or a related technical environment.
  • Ability to investigate issues, gather information, analyze data, and support problem-solving activities.
  • Effective written and verbal communication skills with the ability to collaborate across different functions and communicate with customers.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Basic English reading skills to review technical documents and communicate in a global business environment.
  • Ability and willingness to travel to customer sites when required.

Önskade kvalifikationer

  • Experience conducting product failure analysis, root cause investigations, or quality improvement projects.
  • Knowledge of quality management systems, quality tools, or continuous improvement methodologies.
  • Experience working in a manufacturing, industrial, engineering, or customer-facing environment.
  • Strong organizational skills and the ability to manage multiple priorities effectively.
  • Experience preparing technical reports and presenting findings to stakeholders.

Förmåner

  • Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
  • Mentorship, training, or leadership opportunities.
  • We invest in your success so you can make a lasting impact.
  • We foster an environment that encourages innovation, collaboration, and diverse perspectives.
  • We prioritize a workplace where every employee is valued, respected, and empowered to grow.
#quality#technician#customer support#problem solving#continuous improvement
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Företag

Emerson

Publicerade jobb

för 6 timmar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Shanghai, China

Kvalifikation

Yrkeshögskola

Sökande

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