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Customer Project Manager - Acceptance

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We are looking for a Customer Project Manager – Acceptance to lead and coordinate customer acceptance activities across telecom delivery projects. The ideal candidate has strong project management discipline, customer-facing communication skills, technical understanding, and the ability to drive closure across multiple stakeholders. A Bachelor's degree and 10+ years of experience in project management within telecommunications are required.

Ansvarsområden

  • Own the end-to-end customer acceptance process, from planning and readiness assessment through final sign-off and handover.
  • Define and maintain acceptance plans, milestones, criteria, test scenarios, documentation requirements, and approval workflows.
  • Coordinate acceptance testing, site or solution readiness reviews, issue resolution, and re-testing with customers and internal delivery teams.
  • Act as the primary point of contact for acceptance-related matters, providing clear status updates and managing expectations.
  • Track acceptance deliverables, dependencies, risks, actions, defects, and outstanding customer requirements.
  • Facilitate governance meetings, working sessions, test reviews, and escalation forums as needed.
  • Collaborate with project managers, solution architects, engineers, service delivery teams, commercial stakeholders, and external partners.
  • Ensure acceptance evidence and documentation meet contractual, quality, security, and operational requirements.
  • Drive timely closure of open issues and obtain formal customer approval, sign-off, or agreed exception documentation.
  • Support lessons learned, process improvements, and transition to operations or managed services.
  • Maintain accurate project records and reporting in accordance with Ericsson ways of working and applicable governance standards.

Krav

  • Bachelor’s degree in engineering, information technology, business, project management, or a related discipline.
  • 10+ years of experience in project management, customer delivery, service implementation, testing, commissioning, or acceptance management within telecommunications or a related technology environment.
  • Proven experience coordinating customer acceptance, UAT, site acceptance testing, solution validation, or operational handover.
  • Strong understanding of project lifecycle management, quality processes, risk management, issue tracking, and change control.
  • Experience working with cross-functional, multicultural, and geographically distributed teams.
  • Strong customer relationship, negotiation, facilitation, and stakeholder-management skills.
  • Excellent written and verbal communication skills in English.
  • Ability to manage competing priorities, work under deadlines, and operate effectively in a complex delivery environment.
  • Willingness to travel within the Philippines when required.

Önskade kvalifikationer

  • Project-management certification such as PMP, PRINCE2, or equivalent.
  • Experience with telecom networks, IT infrastructure, cloud, OSS/BSS, managed services, or systems integration.
  • Familiarity with acceptance frameworks, test management tools, Jira, reporting dashboards, and document-management platforms.
  • Experience managing contractual acceptance milestones, service-level requirements, or customer audits.
  • Knowledge of Agile, hybrid, or waterfall delivery methodologies.

Förmåner

  • Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
  • We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
  • We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
  • Ericsson is proud to be an Equal Opportunity Employer.
#telecom delivery#customer acceptance#project management#stakeholder management
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Företag

Ericsson

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Ledning

Platser

Taguig, Philippines

Kvalifikation

Kandidatexamen

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