Customer Onboarding Strategist

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 2 years of experience in sales.

Preferred qualifications:

• Master's degree in a Business related field.
• 2 years of experience in sales/consulting/problem-solving.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage a new customer portfolio for six to nine months to set them up for long-term success with their digital advertising journey on Google.

• Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.

• Work cross-functionally with sales, product, and program teams to deliver seamless customer handovers.

• Drive outreach with our customers to ensure a smooth onboarding, and upselling and cross selling Google solutions and platforms.

• Communicate proactively with customers via phone, chat, and email. Provide strategic advice to help our advertisers get the best return on their investment by working closely with them in a consultative role and driving long term strategies.