The Job

Customer Network Support Engineer

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Nätverksadministration · Molnteknik · Systemteknik

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I korthet

Ericsson is seeking a knowledgeable Support Engineer in Taguig, Philippines, to operate and support Ericsson NFVI and CNIS platforms. The role involves ensuring high availability for 5G, IMS, and VNF/CNF workloads, troubleshooting complex incidents, and developing automation. Requires a Bachelor's or Master's degree and over 10 years of experience in cloud infrastructure and network operations.

Ansvarsområden

  • Operate, troubleshoot, and optimize Ericsson NFVI, CNIS, CEE, Kubernetes, SDN/SDI, networking, and storage platforms.
  • Support CNIS data fabrics, Anycast Gateway, BGP, EVPN/VXLAN, ECMP, Clos/spine-leaf architectures, and multi-VRF environments.
  • Lead complex incidents from triage through root cause analysis, permanent remediation, and post-incident reviews.
  • Contribute to HLD/LLD, deployments, upgrades, expansions, migrations, and infrastructure changes.
  • Improve capacity, performance, failover, ingress/egress optimization, and overall infrastructure resiliency.
  • Plan and execute upgrades, patching, hardware refreshes, and compatibility or regression testing.
  • Develop automation and infrastructure-as-code using Python, Bash, Ansible, and/or Terraform.
  • Maintain monitoring, logging, alerting, telemetry, runbooks, topologies, and operational documentation.
  • Collaborate with CU, PDU, design, product, and customer operations teams, and mentor junior engineers.

Krav

  • Bachelor’s or master’s degree in computer science, telecommunications, engineering, or equivalent practical experience.
  • 10+ years of hands-on experience in cloud infrastructure and network operations, preferably in telecommunications or large-scale distributed environments.
  • Strong experience with Ericsson NFVI and/or CNIS deployments in production environments.
  • Proven experience with data center fabrics, production Kubernetes/CEE clusters hosting CNFs, and storage platforms supporting telco workloads.
  • Demonstrated ability to lead complex technical incidents and deliver root cause analysis and remediation.

Önskade kvalifikationer

  • Experience with Ericsson 5G Core, IMS, PCG, PCC, or other core network VNFs/CNFs.
  • Familiarity with service meshes, ingress controllers, and network policies.
  • Networking, cloud, or Kubernetes certifications such as CCNP, CCIE, or CKA.

Förmåner

  • Outstanding opportunity to use skills and imagination to push boundaries.
  • Opportunity to build solutions for tough problems.
  • Will be challenged, but not alone.
  • Joining a team of diverse innovators.
  • Championing diversity and inclusion.
  • Encouraging people from all backgrounds to apply.
#Telecommunication#Telecommunications#Electronic Engineering#Electronics#Electrical Engineering#Network Switching#Linux#Information Technology#GSM#GPRS#Engineer Customer Support#Service Delivery
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Företag

Ericsson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Taguig, Philippines

Kvalifikation

Kandidatexamen, Masterexamen

Sökande

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