Customer Meeting Point Manager (Windsor/London)
Detaljhandel och konsumenttjänster · Detaljhandelsverksamhet · Butiksledning · Försäljningsledning
I korthet
Manage the customer meeting point operations to ensure competitiveness and relevance in home furnishings. Lead commercial strategy execution, enhance customer experience, and develop the team to achieve business objectives and profitability.
Ansvarsområden
- Lead the alignment of the unit operating model with local market needs and the IKEA brand identity.
- Ensure the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions.
- Lead commercial strategy execution and implement the commercial action plan.
- Achieve business, people and sustainability objectives, maximize sales, and ensure long-term profitability.
- Monitor KPIs, financial targets and costs, and take corrective actions.
- Enhance customer experience across channels, ensuring a seamless and customer-centric experience.
- Maintain high standards in merchandising, availability of home furnishing range and services.
- Secure excellence in end-to-end unit operations focusing on retail foundation, services execution, quality, productivity improvements, and cost optimization.
- Ensure compliance with internal policies and external regulations, including health, safety and sustainability standards.
- Perform manager on duty service for the unit.
- Lead, coach, and motivate a diverse team by setting clear goals.
- Foster competence development and ensure the right people are in the right place at the right time.
- Ensure strong collaboration and feeling of togetherness across unit and market.
Krav
- Genuine interest in home furnishings and a passion for sales management.
- Right attitude to make things happen and influence in a multichannel retail structure.
- Confident decision-maker able to collaborate across functions, communicate effectively, delegate, and lead business through people.
- Minimum of 3 years' experience leading and managing a team, preferably in customer service or a fast-paced retail environment.
- Strong ability to set budgets, implement action plans, and follow up on defined goals.
- Leadership approach based on performing and delivering while learning and developing.
- Ability to manage multiple competing priorities and organize work efficiently.
- Expertise to work with changing business needs and priorities requiring adaptation, flexibility, and a thorough understanding of life at home in the primary market area.
- Motivated to succeed in a dynamic, customer-focused retail environment.
- Eager to continuously optimize sales, create a vital daily commercial drive, and provide a day out for the whole family.
Förmåner
- Wellness days (in addition to your vacation days!)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts
- Free drinks and different healthy meal options in the co-worker restaurant (where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
#retail#management#customer service#sales
Företag
IKEA
Publicerade jobb
för 1 månad sedan
Anställningstyp
Heltid
Arbetsform
Hybrid
Erfarenhetsnivå
Mellannivå
Platser
Windsor, Canada
London, Canada
Burlington, Canada
Sökande
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