Customer Experience Program Manager II

Teknik, data och digitalt · Produkt och design · Produktledning

I korthet

Empower customers on Microsoft's Azure cloud platform by managing capacity planning and ensuring resource availability. This role involves driving technical program execution, optimizing resource allocation, and improving customer experience through advanced analytics and cross-functional collaboration.

Ansvarsområden

Manage capacity planning and supportability activities for Microsoft's first-party (1P) services across prioritized Azure regions.
Monitor customer experience metrics, scorecards, and operational data to identify trends, surface risks, and recommend improvements.
Collaborate with infrastructure, planning, forecasting, engineering, and product teams to align capacity enablement with customer and business needs.
Partner with stakeholders to improve systems, tools, and operational processes for capacity planning and demand management.
Coordinate with cross-functional teams to resolve capacity-related blockers impacting customer onboarding, growth, and service delivery.
Support customer-facing and field organizations with insights and recommendations for resource planning and customer success.
Contribute to an inclusive team culture promoting collaboration, respect, and accountability.

Krav

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development; OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements, including Microsoft Cloud Background Check.

Önskade kvalifikationer

Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 3+ years experience in engineering, product/technical program management, data analysis, or product development; OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development; OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects to deliver business or customer outcomes.
Demonstrated experience identifying customer or operational challenges and translating insights into prioritized process, system, or workflow improvements.
Experience using data, analytics, and customer signals to identify trends, drive decision making, and improve operational effectiveness.
Experience building partnerships and collaborating effectively across engineering, product, operations, and customer-facing teams.
Proficiency using analytics and reporting tools such as Microsoft Power BI, Structured Query Language (SQL), or similar technologies.

Förmåner

Potential eligibility for benefits and other compensation.
Access to additional benefits and pay information link provided.
The opportunity to work on a leading cloud platform (Azure).
Empowering customers to achieve more on a global scale.

Färdigheter

Power BISQL

#cloud#azure#capacity management#program management#customer experience#systems transformation#analytics#forecasting#resource allocation#process optimization

Om Microsoft

Empowering every person and organization on the planet to achieve more

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…

Se alla lediga jobb hos Microsoft Läs mer om Microsoft Webbplats