Customer Experience Program Management Manager

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Programledning · Säljverksamhet

I korthet

Emerson is looking for a Customer Experience Program Management Manager to lead and develop a team of Program and Project Managers. This role involves owning the Customer Operations portfolio, driving consistent governance, and ensuring end-to-end delivery of cross-functional initiatives aligned with Customer Experience priorities.

Ansvarsområden

Lead, develop, and hold accountable a team of experienced Program and Project Managers.
Coach and support acting PMs, raising delivery capability and consistency.
Personally own the Customer Operations portfolio and select high-visibility programs.
Drive consistent governance, prioritization, and delivery cadence across all programs.
Own end-to-end delivery of cross-functional initiatives from intake through execution.
Define goals, success metrics, scope, timelines, and resource needs.
Coordinate the annual Customer Experience planning timeline and activity plan.
Establish and maintain program governance, tracking progress, risks, and dependencies.
Drive alignment on delivery communication processes and supply chain workflows.
Mobilize stakeholders to recommend process improvement and automation investment plans.
Partner with various departments to update business and technology roadmaps.
Monitor processes, trends, and KPIs to deliver insights and continuous improvement recommendations.
Build and maintain business process controls for data integrity and auditability.
Facilitate design and alignment sessions with business, IT, and operations.
Provide proactive, decision-ready communications for stakeholders and executive sponsors.

Krav

Bachelor's degree or equivalent experience in business, operations, engineering, MIS, or a related field.
10+ years in program/project management, customer operations, supply chain, or process management within cross-functional/global environments.
Experience leading or coaching PMs.
Demonstrated people-leadership capability: setting direction, coaching and mentoring experienced staff, managing performance, and building a high-performing team.
Proven success leading large, complex initiatives with measurable business outcomes and clear adoption.
Strong stakeholder influence and executive communication skills.
Ability to drive clarity from ambiguous or conflicting requirements.
Data and analytics proficiency (advanced Excel; Power BI) and familiarity with operational KPIs and governance.
Experience collaborating with Marketing, Sales, Customer Operations, Supply Chain, Finance, Business Units, and IT on roadmaps, prioritization, and change management.
Project management fundamentals (risk/issue management, dependency mapping, decision logs).
Change leadership capability.

Önskade kvalifikationer

Lean, Six Sigma, PMP, or similar certifications.
Experience leading a team or portfolio in a global or matrixed organization.
Experience designing governance, methodology, and communication frameworks for enterprise-level programs.
Hands-on experience with S&OP processes, demand planning, delivery communication, or customer satisfaction/loyalty improvement programs.
Ability to build process controls and quality checks to ensure data integrity across operational workflows.

Förmåner

Inclusive, supportive, and collaborative workplace.
Opportunities for growth and success.
Value diverse perspectives and encourage innovation, continuous learning, and personal development.
Prioritize well-being, flexibility, and work-life balance.
Empowerment to make a meaningful impact.
Rewarding careers.
Award-winning employee development programs.

#Program Management#Customer Experience#Supply Chain#Operations Management#Project Management#Process Improvement

Företag

Emerson

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Senior

Platser

Debrecen, Hungary

Kvalifikation

Kandidatexamen

Sökande

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