Customer Experience Associate - (Part Time)

Logistics, Sales & Operations · Sales & Business Development · Customer Success

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IKEA is seeking a Part-Time Customer Experience Associate to join their team in Charlotte, North Carolina. This role focuses on building and retaining customer relationships in a retail environment, ensuring a positive and joyful experience for all customers. The position requires availability for nights and weekends, with working hours ranging from 12-19 hours per week.

Job Description

Job ID: 335284
Date posted: 14/05/2026

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

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JOB TYPE: Permanent – Full-Time (benefits eligible) & Part-Time (limited benefits)
HOURS: 34–40 hrs/week • (FT) • 12–19 hrs/week (PT)-— limited openings for each
SHIFT: Retail Environment - must be able to work nights & weekends.
The pay range for this role is: $17.58-$24.83
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment
Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

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#customer-experience#part-time#retail#customer-relations#charlotte