The Job

Customer Experience Analyst

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Kundframgång

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I korthet

Electrolux is seeking a detail-oriented Customer Experience Analyst for their National Pro Account business in Charlotte, NC. This hybrid role involves analyzing customer operations, optimizing order fulfillment, and supporting growth initiatives, requiring strong analytical skills and customer focus.

Ansvarsområden

  • Analyze customer operations, order performance, and service metrics to identify trends and drive improvements.
  • Manage project-based and customer-specific order fulfillment activities.
  • Monitor order flow and inventory availability, resolving potential issues.
  • Act as a point of contact for customer inquiries regarding orders, inventory, and service.
  • Develop and maintain customer reporting, dashboards, and operational performance metrics.
  • Partner with cross-functional teams (Sales, Supply Chain, IT, etc.) to resolve challenges and improve processes.
  • Support customer programs, Pro Portal maintenance, and retail execution activities.
  • Contribute to new customer initiatives and evolving go-to-market strategies.

Krav

  • Bachelor's degree
  • 2+ years of experience in customer experience, customer operations, supply chain, order management, business analytics, or a related discipline.
  • Experience utilizing ERP systems (SAP preferred) and Microsoft Excel for data analysis and business process management.
  • Ability to interpret data, develop reporting, and translate insights into actionable recommendations.

Önskade kvalifikationer

  • Experience supporting large retail, B2B, distribution, national account, or project-based customers is preferred.

Förmåner

  • Discounts on Electrolux products and services
  • Family-friendly benefits
  • Insurance policy plan
  • Extensive learning opportunities
  • Flexible career path
#customer experience#analyst#order management#supply chain#customer operations#business analytics#retail#B2B#distribution#national account#project-based customers
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Företag

Electrolux Group

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Charlotte, United States of America

Kvalifikation

Kandidatexamen

Sökande

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