The Job

Customer Excellence Specialist, Amazon Air Cargo

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering

Gå med för uppdateringar

I korthet

Amazon Air Cargo is seeking a Customer Excellence Specialist in Bengaluru, Karnataka, to manage customer escalations, audit booking requests, process invoices, and track damage claims. This role is crucial for maintaining flight capacity integrity and enhancing operational efficiency within the Amazon Air network.

Ansvarsområden

  • Manage and resolve customer escalations with urgency and professionalism.
  • Audit customer booking requests for accuracy and compliance.
  • Process and reconcile invoices for customer shipments.
  • Track and process damage claims, ensuring proper documentation and timely resolution.
  • Monitor and audit flight capacity to optimize network utilization.
  • Provide excellent customer service to internal and external stakeholders.
  • Develop and execute effective service recovery plans when operational issues arise.
  • Liaise with air carriers, ground handlers, and other service providers to facilitate smooth operations.
  • Identify and implement process improvements to enhance customer experience.
  • Support leadership by providing relevant information for operations meetings.

Krav

  • 2+ years of program or project management experience.
  • 1+ years of supply chain experience.

Önskade kvalifikationer

  • Knowledge of Lean principles and DMAIC methodology.
  • Experience in MS Access and SQL.
#Amazon Air Cargo#Customer Experience#Operations
Amazon Logo

Företag

Amazon

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

Sökande

Ansök tidigt