Customer Coordinator
Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång · Säljstöd · Kontorsadministration
I korthet
As a Customer Coordinator at IKEA in Carson, California, you will support the in-store customer experience team by overseeing daily operations, troubleshooting issues, and enhancing the customer journey. This full-time role focuses on building customer relationships and ensuring consistent information delivery, with opportunities for growth and a positive work environment.
Ansvarsområden
- Oversee day-to-day operations assigned by the Team Leader, including opening/closing duties, key, and alarm code responsibilities.
- Troubleshoot and apply appropriate corrective actions, such as emergency and incident response, authorization, and access.
- Enhance the shopping journey by collaborating with functions to increase co-worker competence and knowledge.
- Ensure customers receive consistent information throughout their shopping journey.
- Record information in relevant systems to improve the customer's future shopping experience.
- Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
- Offer alternative solutions that meet the needs of individual customers.
- Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
- Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
- Contribute to an environment where the IKEA culture embraces diversity.
Krav
- 3 years of related experience.
- 1 year of experience in a customer service and customer-focused environment.
- Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).
Förmåner
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
#Customer Relations
Företag
IKEA
Publicerade jobb
för 2 dagar sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Carson, United States
Sökande
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