Customer Co-worker

Job Description

• Job ID: 353563

• Date posted: 10/07/2026

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:
• $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:
• These roles are Permanent Part-time, 30hrs/fortnight
• The internal job title for this role is Customer Co-worker
• Applications close Friday 24 July 2026
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts.
o Wednesday and Thursday availability required
• You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About this work area

As Customer Co-worker your responsibilities will include, but are not limited to:
• Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
• Handling cash and card payments in a reliable, efficient, accurate and friendly way.
• Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
• Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
• Securing that all products passing through the entrance and exit are paid for.
• Supporting other areas of the Customer department

As Customer Co-worker you have:
• A passion for securing the best customer experience possible.
• The ability to remain calm when faced with challenging situations.
• Able to prioritise tasks in a fast-paced environment.
• Strong customer service skills, alongside being able to interact with many customers consistently.
• Basic computer and systems literacy.
• Excellent communication skills.
• A polite and friendly manner and a ‘Togetherness’ mindset.
• Able to work closely with your team and other departments or work independently.

We need people like you

At IKEA, work is so much more than a job. Come join us!

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