The Job

Customer Care Representative

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång · Logistikhantering · Säljverksamhet

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I korthet

As a Customer Care Representative in Rock Hill, SC, you will provide exceptional customer service by supporting Regional Sales Teams, managing orders, and coordinating logistics. This hybrid role requires 5-10 years of experience and proficiency in SAP and Microsoft Office.

Ansvarsområden

  • Prioritize and respond to customer and Regional Sales Team requests via phone, email, and Microsoft Teams.
  • Create and manage MyQuest tickets, ensuring timely follow-up.
  • Enter equipment orders and process order changes (address, delivery contact).
  • Utilize SAP, MyQuest, and other systems to research inquiries, monitor orders, and coordinate with departments.
  • Check equipment stock availability and communicate inventory status.
  • Provide freight quotes and enter 48-hour stock holds.
  • Coordinate with factories, warehouses, and transportation providers for order and shipment updates.
  • Expedite orders and proactively monitor for potential delays.
  • Provide timely order updates to Regional Sales Teams and their customers.
  • Maintain and update the Sales Order Tracking Tool with accurate order status.
  • Prepare, maintain, and distribute Delay Reports, coordinating with suppliers to resolve delays.
  • Maintain and update MSB Milestone Billing Reports for milestone billing activities.
  • Update Purchase Order AB lines with accurate delivery dates for improved forecasting.

Krav

  • Five to ten years of relevant experience in customer service, order administration, logistics, supply chain, or a related field.
  • Associate degree in Business preferred or equivalent work experience.
  • Customer-oriented with strong verbal and written communication skills.
  • Excellent organizational, analytical, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to build collaborative working relationships across multiple departments.
  • Self-directed, dependable, and detail-oriented.
  • Professional, positive, and solution oriented.
  • Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
  • Experience using SAP, MyQuest, and other ERP or order management systems.
  • Ability to analyze order information, communicate effectively with internal and external stakeholders, and provide exceptional customer support.

Förmåner

  • Excellent compensation package.
  • Flexible benefits plan.
  • Generous 401 (k) retirement plan.
  • Salary is geographically adjusted and based on knowledge, skills, and experience.
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Competitive Paid time off.
  • Life & Disability insurance.
  • Annual Bonus.
#Customer Service#Order Administration#Logistics#Supply Chain
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Företag

Atlas Copco

Publicerade jobb

för 2 veckor sedan

Upphör

om 1 vecka

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Rock Hill, United States

Kvalifikation

Yrkeshögskola

Sökande

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