CTS_Service Operations_ Service Engineer/Sr. Service Engineer -INK

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Your Role

Job description / Mission:                                                                                                       

Service Operations:

Receive weekly customer visit schedule from the Team Leader.

Complete the service at customer site.

Create the service report post job closure

Understand the service procedure from the technical support team in case of a complex procedure.

IN ORDER TO complete service interventions at customer site

Service Efficiency:

Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating procedures and manuals.

Improve utilization hours.

To pass on the business lead generated to the CTS sales engineer for aftermarket products through MAM2 lead.

To pass on the business lead generated for equipment to the equipment sales engineer

IN ORDER TO improve service revenue and enhance customer satisfaction.  

Dealer Training:

Keep Dealer service engineer updated with relevant technical information

Monitor complaint registers of dealers and track dealer performance to ensure that they are performing service interventions in line with the requirements of the machine population.

Keep a track and monitor the ECB implementation status related to dealer’s install base.

IN ORDER TO improve dealer efficiency in handling service.

Failure reporting:

Timely reporting of warranty complaints and product quality related issues.

 Returning of warranty failed material when asked for inspection for direct ROC.

Escalation of customer feedback.

IN ORDER TO help the product company in addressing product quality issues.

Compliance with Corporate Guidelines:

Follow in letter and spirit of the Atlas Copco Vision, Mission and core values.

Comply with the Atlas Copco Business Code of Conduct.

Comply with the policies and procedures communicated from time to time.

Perform any other tasks given by the Team Leader from time to time

       IN ORDER TO enrich the Corporate Culture

 
To succeed, you will need  

Experience requirements

- 2 years of service experience in compressor field

Knowledge/Educational requirements

- Diploma or Degree in Engineering

Personality requirements

-  High levels of energy to do hardwork in field.

-  Like to travel

-  Committed team player.

-  Good communication skill

-  Positive attitude

In return, we offer you

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more at www.atlascopcogroup.com