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CTK Svc Sr. Associate [S], CTK

Logistik, försäljning och verksamhet · HR och administration · HR-verksamhet

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Amazon is seeking a Time and Attendance Operations Administrator for its Centralized Timekeeping (CTK) team. This role involves managing employee time records, providing HR support via chat and phone, and ensuring accurate data entry while adhering to policies and laws. The position requires strong attention to detail, excellent communication skills, and a commitment to customer service.

Ansvarsområden

  • Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
  • Ensure accurate and timely data entry for attendance management.
  • Maintain detailed records in the service case management system.
  • Apply Amazon's attendance policies while ensuring compliance with state and federal laws.
  • Address HR queries using standard operating procedures and documentation.
  • Take full ownership of employee cases from initial contact to resolution.
  • Document process gaps and suggest service improvements.
  • Communicate clearly in English through both verbal and written channels.
  • Contribute to team initiatives for service enhancement.
  • Maintain a strong focus on customer service.
  • Report directly to the Time and Attendance Manager or designated Point of Contact.

Krav

  • 6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon.
  • Bachelor's degree or equivalent
  • 6+ months of Microsoft Office products and applications experience.
  • Knowledge of Microsoft Office products and applications (especially Excel).
  • Knowledge of Microsoft Office including outlook, Word, and Excel.
  • Experience in confidential environments.

Önskade kvalifikationer

  • 1+ years of Microsoft Office products and applications experience.

Förmåner

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • Workplace accommodation or adjustment for individuals with disabilities during the application and hiring process, including support for the interview or onboarding process.
#Human Resources
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Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Medarbetare

Platser

India

Visakhapatnam, India

Kvalifikation

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