CTK Svc Sr. Associate [S], CTK

Logistik, försäljning och verksamhet · HR och administration · HR-verksamhet

I korthet

Amazon is hiring a Time and Attendance Operations Administrator to manage employee time records and provide HR support via chat and phone. This role involves accurate data entry, policy adherence, and contributing to service improvements within the Centralized Timekeeping team.

Ansvarsområden

Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
Ensure accurate and timely data entry for attendance management.
Maintain detailed records in the service case management system.
Apply Amazon's attendance policies while ensuring compliance with state and federal laws.
Address HR queries using standard operating procedures and documentation.
Take full ownership of employee cases from initial contact to resolution.
Document process gaps and suggest service improvements.
Communicate clearly in English through both verbal and written channels.
Contribute to team initiatives for service enhancement.
Maintain a strong focus on customer service.

Krav

6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon.
Bachelor's degree or equivalent
6+ months of Microsoft Office products and applications experience.
Knowledge of Microsoft Office products and applications (especially Excel).
Knowledge of Microsoft Office including outlook, Word, and Excel.
Experience in confidential environments

Önskade kvalifikationer

1+ years of Microsoft Office products and applications experience

#Human Resources

Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Medarbetare

Platser

India

Kvalifikation

Kandidatexamen

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