Content Program Manager

Marknadsföring, media och kreativt · Marknadsföring och reklam · Innehållsstrategi · Produktledning

I korthet

MCAPS-Core sucht einen Content Program Manager – Customer Knowledge Experience, der die Strategie für Kundenwissen und KI-Bereitschaft leitet. Sie werden eine Führungsrolle in einem hybriden Arbeitsumfeld übernehmen und an der Verbesserung von Inhalten, der Partnerunterstützung und der Auffindbarkeit von Wissen arbeiten, um die Kundenerfahrung zu verbessern.

Ansvarsområden

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Krav

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role OR equivalent experience.
2+ years indirect or direct people management experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check — this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Önskade kvalifikationer

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Förmåner

The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation.

Färdigheter

program managementdigital content publishingwritingeditingknowledge managementdigital publishing

#program management#content#customer experience#knowledge management#AI

Om Microsoft

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Företag

Microsoft

Publicerade jobb

för 1 timme sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Lön

142 800–274 800 US$ · Förhandlingsbar

Erfarenhetsnivå

Mellannivå

Platser

Redmond, United States

Kvalifikation

Masterexamen, Kandidatexamen

Sökande

Ansök tidigt

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