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Consumer Services & Sales Director, UK & Ireland

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Electrolux Group is seeking an ambitious Consumer Services & Sales Director for the UK & Ireland to lead profitable growth and enhance consumer satisfaction. This strategic leadership role involves defining and executing the Consumer Services & Sales strategy, overseeing operations, and championing a consumer-first culture within the leadership team.

Ansvarsområden

  • Develop and execute the UK & Ireland Consumer Services & Sales strategy, aligning consumer experience and commercial ambitions.
  • Drive profitable growth through after-sales services, accessories, warranties, and service-based revenue streams.
  • Maximise the value of our installed appliance base through innovative consumer propositions and data-driven decision making.
  • Lead consumer service operations, ensuring high-quality service delivery and best-in-class customer experiences.
  • Champion a consumer-first culture and act as the voice of the consumer within the UK & Ireland leadership team.
  • Use customer insights, market trends and performance data to identify growth opportunities and drive continuous improvement.
  • Build and maintain strategic partnerships with service providers and key business stakeholders to enhance service quality and operational effectiveness.
  • Lead organisational development, building engaged, high-performing teams and future leadership capability.
  • Drive a culture of accountability, innovation and continuous improvement across the function.
  • Play an active role in shaping the overall performance and strategic direction of the UK & Ireland business.

Krav

  • Significant leadership experience within consumer goods, retail, services or other complex customer-focused environments.
  • A track record of leading large operational and commercial teams while delivering sustainable business growth.
  • Strong experience shaping business strategy and influencing at executive level.
  • Commercial expertise, including P&L ownership and delivery of revenue and profitability targets.
  • Experience leading transformation, change management and continuous improvement initiatives.
  • Excellent stakeholder management and communication skills, with the ability to build credibility across local and international teams.
  • A customer-centric mindset with the ability to translate consumer insights into business opportunities.

Önskade kvalifikationer

  • Experience in customer service, contact centres, after-sales services or service operations would be highly advantageous.

Förmåner

  • Annual bonus opportunity
  • Car allowance
  • Private Healthcare
  • Up to 8% employer pension contribution
  • 25 days holiday plus bank holidays
  • Healthcare Cash Plan
  • Life Assurance
  • Employee Assistance Programme
  • Significant employee and family product discounts
  • Calm Premium subscription
  • Ongoing career development opportunities within a global organisation
#Sales#Consumer Services#Director#UK#Ireland#Electrolux
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Företag

Electrolux Group

Publicerade jobb

för 1 dag sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Ledning

Platser

Luton, United Kingdom

Sökande

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