The Job

Consumer Care Officer

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång · Säljstöd

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I korthet

Electrolux Group is seeking a Consumer Care Officer to manage customer inquiries, resolve product and service issues, and enhance customer satisfaction. This role also involves promoting and cross-selling products, extended warranties, and accessories to drive revenue, requiring strong communication and problem-solving skills.

Ansvarsområden

  • Serve customers by providing product and service information.
  • Resolve product and service problems to ensure customer satisfaction and a better customer experience.
  • Answer phones professionally and respond to consumers' enquiries (product, service & spare part information).
  • Handle customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
  • Identify, promote, and cross-sell products and services, including extended warranty, maintenance services, consumables, and accessories to maximize revenue opportunities.
  • Collaborate closely with internal teams (Field Operation, Spare part, Sales & Marketing, Supply chain) and external partners (authorized service contractors, dealers, and logistic companies).
  • Support any other ad hoc or administrative duties related to customer service.

Krav

  • Diploma or Degree in any relevant field.
  • Demonstrates a customer- and consumer-centric mindset, bringing an external perspective to drive collaboration and encourage open feedback.
  • Builds trust and maintains strong working relationships across functions through effective communication.
  • Adapts well to changing priorities and thrives in a dynamic environment.
  • A strong team player with flexibility to provide support and coverage when needed.
  • Pleasant disposition with clear and professional telephone etiquette.
  • Able to work independently in a fast-paced environment while remaining customer-focused, results-oriented, and disciplined.
  • Strong multitasking, prioritization, and time management skills.
  • Good command of spoken English and Mandarin.

Förmåner

  • Discounts on Electrolux products and services.
  • Medical & Hospitalization coverage for both employees and dependents.
  • Dental & Optical coverage.
#Customer Service#Sales
Electrolux Group Logo

Företag

Electrolux Group

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Platser

Shah Alam, Malaysia

George Town, Malaysia

Kvalifikation

Yrkeshögskola, Kandidatexamen

Sökande

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