Compassionate Care Case Mgr, High Touch Support

Logistik, försäljning och verksamhet · HR och administration · HR-verksamhet

I korthet

Amazon is seeking a Compassionate Care Case Manager for a 6-month contractual role, providing high-touch support to employees and their families during times of loss or critical illness. This role requires empathy, strong problem-solving skills, and the ability to navigate complex situations and benefits.

Ansvarsområden

Serve as an empathetic point of contact and provide holistic case management services to employees and their families in times of death, critical illness, crisis, and other times of need.
Leverage best practice tools and Amazon and vendor resources to understand all options available.
Critically assess and adjust the case management plan to the timing of changing needs.
Troubleshoot issues and seek to remove barriers for an employee.
Respond to issues that may arise and ensure the right communication occurs with accurate details at the right time.
Identify and solve problems, sometimes with limited information.
Communicate regular updates to employees, vendors, and stakeholders both verbally and in writing.
Ensure compliance with standard work, federal/state/country regulations, and company policies.
Maintain system records to ensure accurate and timely information/documentation.
Consult, coordinate, and partner with HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.

Krav

1+ years of professional or military experience, or Bachelor's degree.
2+ years of case management experience, or Bachelor's degree in business, HR, or a related field.
Experience using computers and Microsoft Office tools such as Outlook, Word, Excel and PowerPoint.
Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
Experience handling confidential information.
Experience in counseling or mentoring others, preferably in HR, Healthcare, or Crisis Management.
Experience with global service and employee delivery.
Strong problem solving, time management, and priority-setting skills.
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters.

Önskade kvalifikationer

Master's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field.
5+ years of case management experience, or Bachelor's degree in business, HR, or a related field.
Experience working with speech and text language data in multiple languages.
Experience managing multiple projects, prioritizing, planning, and managing time.
Familiarity with case management systems, reviewing cases for benefits eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan.

Förmåner

Seasonal/contractual role of 6 months.

Färdigheter

Microsoft OfficeExcelPowerPointOutlookWord

#Compassionate Care#High Touch Support#Case Management#HR#Healthcare#Crisis Management#Employee Support

Om Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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