The Job

Collections Lead Specialist

Finans, bank och juridik · Redovisning och revision · Inkasso

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I korthet

As a Collections Lead Specialist, you will be responsible for providing effective first-line credit and collection services via phone and email to support Emerson's financial goals. This role involves managing complex accounts, validating customer disputes, coordinating payment allocations, and acting as an escalation point for complex issues within a hybrid work environment in Mandaluyong, Philippines.

Ansvarsområden

  • Manage varying accounts and portfolios, including highly complex accounts.
  • Independently perform credit and collection activities.
  • Accurately validate and log basic to complex customer disputes in a timely manner to initiate resolution and escalation.
  • Utilize available tools and resources to thoroughly assist cash application specialists by reviewing received payments and customer remittance advice related to assigned accounts and providing accurate invoice details and supporting documents for proper payment allocation.
  • Monitor the team’s major disputes and proactively assist colleagues to speed up resolution.
  • Monitor advance payments and coordinate with the business units to ensure that invoices are raised immediately.
  • Assist in minimizing risk of non-payment to increase collection and reduce risks.
  • Review reports and take action to fix discrepancies or inaccuracies before submitting these to POCs and local management.
  • Act as the team's escalation point for complex issues, recommend solutions, and support continuous improvement initiatives and projects.

Krav

  • Bachelor’s degree in Finance, Business, or related fields.
  • Minimum of 4-5 years of experience in Collections.
  • Excellent computer skills with working knowledge of Microsoft Office and SharePoint.
  • Resourceful, assertive, and able to demonstrate leadership qualities in a team environment.

Önskade kvalifikationer

  • Driven to deliver results with energy and enthusiasm.
  • Proactive and highly innovative in approaching problem-solving efficiently.
  • Proficiently communicate ideas and influence both internal and external customers.
  • Interpersonally savvy and able to collaborate and efficiently work with people at any level.

Förmåner

  • Competitive benefits plans
  • Variety of medical insurance plans
  • Employee Assistance Program
  • Employee resource groups
  • Recognition programs
  • Flexible time off plans
  • Paid parental leave (maternal and paternal)
  • Vacation and holiday leave
  • Ongoing career development
  • Mentorship, training, or leadership opportunities
#Finance#Collections
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Företag

Emerson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Mandaluyong, Philippines

Kvalifikation

Kandidatexamen

Sökande

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