The Job

Cluster Customer Operation Manager

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Säljverksamhet

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I korthet

As a Cluster Customer Operation Manager at ABB, you will develop and deploy global customer operations strategies in Korea and Japan, focusing on operational excellence and customer satisfaction. This hybrid role involves managing end-to-end order handling, customer support, warehouse logistics, and leading a team to achieve business targets.

Ansvarsområden

  • Develop and deploy global customer operations strategy and processes.
  • Implement global processes, E2E process strategies, best practices, and solutions.
  • Manage key operational performance metrics including ROTD, Time-to-Book, Lead Time, on-time closure of customer cases, One Order One Delivery compliance, Clean Orders percentage, and NPS.
  • Implement Global and Hub Customer Support strategies across Korea and Japan.
  • Own and improve key operational KPIs, monitor performance, and drive corrective actions.
  • Oversee end-to-end order management processes, ensuring quality, compliance, and continuous improvement.
  • Lead customer case management and post-sales support activities.
  • Manage warehouse and logistics operations across assigned countries.
  • Drive cross-functional process optimization and operational improvements using Lean Six Sigma.
  • Ensure compliance with global and local standards, HSE excellence, safety, and operational integrity.
  • Lead, develop, and coach the Customer Operations team.

Krav

  • Bachelor’s degree in Supply Chain, Engineering, Business, or a related field.
  • Minimum 5 years of experience in Customer Operations, Supply Chain, Order Management, or related functions.
  • Experience working in multicultural, international environments and managing stakeholders.
  • Proven ability to manage operations across multiple countries/markets.
  • ERP experience required; SAP ECC, SAP S/4HANA, and SAP APO knowledge preferred.
  • Strong analytical, problem-solving, and decision-making skills with a continuous improvement mindset.
  • Ability to thrive in a fast-paced environment and manage competing priorities.
  • Experience driving operational excellence, process standardization, and KPI performance management.
  • Strong written and verbal communication skills in English.
  • Proficiency in Korean and/or Japanese is preferred.
  • People management and team leadership experience is preferred.
#Customer Operations#Supply Chain#Order Management#Logistics#Process Improvement#Leadership
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Företag

ABB

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Korea

Japan

Kvalifikation

Kandidatexamen

Sökande

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