Cloud Solution Architect Azure Infra

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik

I korthet

Microsoft is seeking a Cloud Solution Architect Azure Infra to join their Customer & Commercial Success (CCS) organization. This role focuses on enabling customers to achieve their outcomes with Microsoft technologies, particularly Azure for AI innovation. Responsibilities include leading proactive resiliency efforts, collaborating on incident resolution, and driving monitoring and observability features.

Ansvarsområden

Responsible for delivering Support Mission Critical Service offerings, collaborating with CSU (including CSAs, CSAMs), CSS, CxP, Engineering, and other teams as needed.
Ensures a cohesive, cross-delivery organizational experience for customers on their critical workloads, while showcasing progress, evolution, and improvements as outcomes.
Direct accountability to lead the Proactive Resiliency Efforts, coordinate with other teams on the Accelerated Incident Resolution, and Monitoring & Observability features of an offering.
Lead technical engagement with specific workloads that prioritizes Reliability, Security, Supportability, Manageability, and Monitoring and Observability.
Awareness and visibility into critical incidents to ensure RCAs and recommendations are captured and linked to Proactive Resiliency efforts.
Collaborate with CxP resources when engaged to help onboard the customer efficiently and effectively, prioritizing customer experience and effort, as well as drive customer-owned monitoring to enable and improve customer’s observability capabilities.
Build partnership with CSAM to ensure roles are clearly understood and responsibilities are established, maintaining partnership throughout contract and relying on CSAM for account escalation.
Coordinate with the leads of the Accelerated Incident Resolution work stream and, when required, the Proactive Monitoring work stream with our CxP partners.
Collaborate with support and stakeholders to ensure there is a comprehensive, up-to-date KnowMe available across CxP and CSS.
Work with CxP to request, augment with KnowMe, and share RCAs to customer.

Krav

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
Solid working experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.
This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Önskade kvalifikationer

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field and significant experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Azure IaaS related experience is required.
Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in one or more of the following Azure IaaS areas is expected: Azure IaaS, Storage, Networking, Compute, High availability and disaster recovery features for IaaS components.
Working experience with developing, debugging, performance tuning and supporting any of the following: Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric, Azure App Services, AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth, Kubernetes Services/Containers, API Management, API Connections, Logic Apps/Function Apps, Notification Hubs, C#, .NET Framework/.NET Core, Java, Python or related
Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.
Certification in Microsoft and other Cloud Technologies.

Förmåner

Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/greece-corporate-pay.html

Färdigheter

AzureCloud Adoption FrameworkWell-Architected FrameworkIaaSStorageNetworkingComputeDev OpsAzure Web AppsApp ServicesWeb Application FirewallPaaSService FabricAKSKey VaultManaged Service IdentityAzure ADOAuthKubernetes ServicesContainersAPI ManagementAPI ConnectionsLogic AppsFunction AppsNotification HubsC#.NET Framework.NET CoreJavaPython

#Customer Success#Cloud Solution Architecture#Azure#IaaS#PaaS#Dev Ops#Networking#Storage#Compute#High Availability#Disaster Recovery#Security#Monitoring#Observability#Containers#Kubernetes

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