The Job

Client Service Specialist ready to secure our digital future | SEB, Vilnius

Finans, bank och juridik · Verksamhetsanalys

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I korthet

As a Client Service Specialist at SEB Global Services in Vilnius, you will provide essential support to corporate clients using digital banking products. This hybrid role involves handling inquiries, resolving issues, and ensuring a positive client experience while collaborating with internal teams. If you have a customer-centric mindset and 1+ years of experience, we encourage you to apply.

Ansvarsområden

  • Act as an essential part of SEB’s support function, helping corporate clients navigate and use digital banking products.
  • Deliver timely, accurate, and customer-focused support via email, calls, and meetings.
  • Resolve standard service issues and ensure a positive client experience across various communication channels.
  • Work closely with internal teams to follow up on client requests, monitor open cases, and ensure service quality.
  • Contribute to team collaboration by sharing knowledge, supporting colleagues, and actively participating in team routines.

Krav

  • 1+ years of customer service experience, preferably in a corporate or technical support setting.
  • Basic technical literacy: ability to understand and use digital banking systems, experience with ticketing tools, MS Office.
  • Ability to read different types of codes (ISO 20022, SWIFT MT, txt, etc.).
  • Customer-centric mindset with a passion for continuous improvement.
  • Proven ability to build and maintain relationships with clients, internal stakeholders, and cross-functional teams.
  • Solid analytical and problem-solving skills to investigate and resolve technical issues.
  • Team-oriented attitude: open to collaboration, knowledge sharing, and supporting team goals.
  • Great communication skills and fluency in English.

Förmåner

  • International opportunities and working environment.
  • Long-term stability.
  • Extensive training and learning opportunities.
  • Numerous opportunities to move internally - horizontally and vertically.
  • A caring, supportive and respectful culture.
  • Office facilities including a gym, library, game room, and roof terrace.
#Customer Service#Digital Banking#Client Support#Business Services#Chief Operating Officer
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Företag

SEB

Publicerade jobb

för 2 veckor sedan

Upphör

om 1 dag

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Vilnius, Lithuania

Sökande

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