The Job

Change Manager

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps

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Ericsson is looking for an experienced Change Manager in Sydney, Australia. This role is responsible for overseeing modifications to customer services and infrastructure, ensuring minimal disruption and maintaining customer satisfaction. Key duties include managing change requests, chairing CAB meetings, and driving process improvements in alignment with ITSM and ITIL frameworks.

Ansvarsområden

  • Serve as the single point of contact for customers, chair CAB calls and drive the Change Management process.
  • Receive, analyse, prioritise and properly record Change Requests in the Change Management tool.
  • Ensure risk and impact assessments are performed, documented and supported by mandatory information, including pre/post‑check evidence, test results and CAB approvals.
  • Prepare documentation for CAB meetings, identify appropriate CAB members and chair CAB governance discussions.
  • Manage the Change Schedule in line with CAB definitions and communicate approved and planned changes to the customer and all relevant internal and external stakeholders.
  • Ensure rollback procedures are included in Change Requests, review and close completed or failed requests, and maintain CMDB updates following network changes.
  • Review outcomes and recommend process improvements, including continuous service and process improvement strategies to reduce incidents and problems associated with change.
  • Identify resistance and performance gaps, proposing and executing corrective actions where required.
  • Advocate for knowledge sharing within the team, provide training when required and support all stakeholders involved in the Change Management process.
  • Participate in the creation or update of Change Management process documentation and procedures.
  • Drive Change Management compliance across customers and support KPI fulfilment for the Change Management function.

Krav

  • A degree in Engineering, preferably in Electronics, Computer Science, Telecommunications or an equivalent field.
  • Strong knowledge of the ITSM and ITIL frameworks, including ITIL‑aligned change management processes.
  • Experience with release management, release and change management, Change Advisory processes and Change Requests.
  • Understanding of Ericsson Operations Engine mode of operations and MS TOP.
  • Knowledge of corrective and preventive action, governance, risk and compliance, and technical documentation.
  • Strong telecommunications fundamentals, including mobile network architecture, network configuration and change management.
  • Experience with KPI analysis, KPI degradation, troubleshooting and performance improvement.
  • Strong analytical, problem‑solving and synthesis skills, with the ability to think strategically.
  • A customer‑oriented and business‑minded approach, with strong stakeholder management capability.
  • High accountability, integrity and the ability to work proactively under pressure.
  • Strong communication skills, including the ability to share knowledge, provide training and contribute to a learning culture.
  • Understanding of machine learning, artificial intelligence and cloud technologies.
  • A commitment to ethics, compliance, principles and values.
#Change Management#ITSM#ITIL#Telecommunications#Service Continuity#Customer Satisfaction
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Företag

Ericsson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Sydney, Australia

Kvalifikation

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