I korthet
The Catalog Specialist will execute catalog data management workflows to ensure accurate and complete grocery product information across Amazon's platforms. Responsibilities include processing daily operational tickets for new item creation, product attribute corrections, and listing defect resolutions, impacting customer experience and operational efficiency.
Ansvarsområden
- Execute catalog operations including new item setup (ASIN creation, offer activation, attribute population), defect remediation, and listing adjustments across Whole Foods Market, Grocery Partnerships, and Fresh programs.
- Process tickets generated by catalog automation systems (CIPS, CAMS, auto-cut workflows) where configuration exceptions, attribute validation failures, or rule threshold breaches require manual investigation and resolution.
- Validate and correct product attributes including temperature ratings, expiry information, barcode assignments, GL/PT classifications, product dimensions, and brand data per established SOPs.
- Investigate catalog discrepancies by cross-referencing internal tools, supplier data, and upstream/downstream systems; escalate with supporting context when resolution requires cross-team involvement.
- Support new merchant onboarding by processing bulk catalog loads, validating listing quality, and resolving launch-blocking defects within committed timelines.
- Maintain operational trackers, SOP documentation, and audit trails to ensure process traceability, team alignment, and compliance with business standards.
- Track and report progress on assigned tasks, collaborating with manager and peers to unblock dependencies and meet weekly/monthly goals within defined SLAs.
- Participate in team meetings, syncs, and reviews by providing status updates, sharing insights from ticket patterns, and helping identify recurring issues that can be addressed through process improvements.
Krav
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Strong analytical skills
- Attention to detail
- Effective communication abilities
- Experience working with customers with a passion for delivering exceptional service
- Experience with automation and any version control tools
Önskade kvalifikationer
- Experience in an operational role
- Experience in e-commerce, retail or advertising
Förmåner
- Inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#catalog data management#new item setup#product attribute corrections#listing defects#catalog configuration exceptions#customer experience#search relevance#supply chain efficiency
Företag
Amazon
Publicerade jobb
för 1 månad sedan
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Heltid
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Medarbetare
Platser
Hyderabad, India
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