Campaign Operations Associate, GSS Campaign Operations, Prime Video
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I korthet
As a Campaign Operations Associate for Amazon Prime Video in Chennai, you will be responsible for building and managing marketing campaigns using various tools and following Standard Operating Procedures. This role involves ensuring campaign delivery with high quality, updating workflow tools, and contributing to process improvements through automation ideas and Kaizens.
Ansvarsområden
- Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
- Alerts managers/SMEs on problems or concerns in a proactive manner
- Meets the daily goals on tasks allocated
- Works on resolving customer facing trouble ticketing process with 100% SLA and quality
- Spots/catches errors in the SOP content and reaches out to respective Subject matter experts for correcting the SOP
- Contributes towards process enhancement by offering automation ideas/Kaizens
- Provides inputs to SMEs while doing root cause analysis
Krav
- Ability to fulfill objectives and meet Key Performance Indicators (KPI) criteria for business, such as SLA, productivity, and quality targets
Önskade kvalifikationer
- Ability to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
- Comply with SOP or manager's directions and make sure that tasks meet quality standards.
- Identify errors in the SOP content and reach out to the Subject matter experts for correcting the SOP.
- Contribute towards process enhancement by offering automation ideas/Kaizens.
- Deep dive to provide inputs while doing root cause analysis.
Förmåner
- Inclusive culture that empowers Amazonians to deliver the best results for our customers.
- Opportunity for employees to influence business decisions and shape the future.
- Work on building campaigns for Amazon Prime Video using various marketing tools, operations workflows and following SOPs.
- Delivering assigned campaigns on time with the right quality.
- Learning and adapting to new features and changes in processes.
- Updating workflow tools and trackers to keep track of daily tasks.
- Flexibility to work on rotational shifts as per business requirements.
- Resolving customer facing trouble ticketing process with 100% SLA and quality.
- Comply with SOP or manager's directions and make sure that tasks meet quality standards.
- Contributing towards process enhancement by offering automation ideas/Kaizens.
- Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
- Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis.
#Campaign Operations#Prime Video#Marketing Tools#Operations Workflows#SOP#Quality Targets#Trouble Ticketing#Process Enhancement#Automation Ideas#Kaizens#Root Cause Analysis
Företag
Amazon
Publicerade jobb
för 2 dagar sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Medarbetare
Platser
Chennai, India
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