The Job

Business Solutions Manager | Retail | IKEA RSO Jebel Ali

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Verksamhetsanalys

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I korthet

Manage and support business IT solutions for IKEA across territories, aligning with strategy and improving efficiency. This role involves analysis, design, configuration, and support of ERP modules and IT tools, translating business needs into technical requirements for IKEA stores and warehouses in the UAE, Qatar, Egypt, and Oman.

Ansvarsområden

  • Manage and support business IT solutions to align with IKEA's strategy across territories.
  • Analyze, design, configure, and support processes to improve efficiency and meet business goals.
  • Guide the implementation of ERP modules and IT tools across IKEA stores and warehouses in the UAE, Qatar, Egypt, and Oman.
  • Translate business needs into technical requirements and maintain alignment with IKEA and Al-Futtaim Group standards.
  • Determine business requirements and how functions integrate into solutions.
  • Elicit requirements using interviews, document analysis, surveys, and site visits.
  • Translate business requirements into workflows that integrate with critical software.
  • Develop business case justifications and cost/benefit analyses.
  • Manage team work to ensure compliance with service level agreements.
  • Ensure IT processes, procedures, and standards are in place and followed across all territories.
  • Manage new enterprise project rollouts and implementation of Service Packs & Hot Fixes.
  • Ensure continuous improvement of MV-Microsoft Dynamics and other IT infrastructure.
  • Implement global e-Commerce & Web platforms to support multi-channel sales and promote B2B sales.
  • Collaborate with global release responsible(s) & support teams for centralized IKEA IT tools.
  • Serve as the primary contact for ERP and business solutions across all departments.
  • Drive collaboration and influence among key business stakeholders and team members.
  • Periodically review & audit applications & database authorizations.
  • Administer ETL activities, ensuring proper documentation and approvals.
  • Coordinate with technical teams for database backups and recovery plans.
  • Evaluate and roll out new solutions in new markets across various formats.
  • Ensure projects are delivered within scope, time, and budget.
  • Complete go-live readiness and ensure minimal critical incidents after rollout.

Krav

  • Graduate in Computer Science or IT Engineering.
  • Microsoft Nav. Certification or equivalent.
  • Business Central (On Prem/Cloud) related certificates.
  • Minimum 7+ years of experience in a mid-management role for retail applications.
  • Working knowledge in Microsoft Dynamics ERP (Navision, Business Central On Prem/Cloud, CRM), LS-Retail & Microsoft SQL Server.
  • BI applications like Power BI or equivalent are required.
  • Strong strategic, analytical, and tactical abilities.
  • Ability to recognize issues and develop business solutions.
  • Proficiency in computer technology for communication, data gathering, and reporting.
  • Effective communication skills for technical and non-technical audiences.
#retail#IT#solutions#manager#business#Dubai
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Företag

IKEA

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Dubai, United Arab Emirates

Kvalifikation

Kandidatexamen

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