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Business Operations & Workforce Management Lead

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The CoreAI Business Operations & Workforce Management Lead will provide centralized operational support for workforce management, headcount processes, and administrative systems. This role requires expertise in Oracle reporting and Employee Central, and will involve managing PCN requests, supporting executive hiring partners, and onboarding new Executive Assistants.

Ansvarsområden

  • Serve as the primary liaison between Executive Assistants and Finance for PCN requests.
  • Submit approved PCN requests through Oracle or Employee Central and communicate completed information.
  • Manage backfill and incremental PCN requests across Oracle and Employee Central.
  • Lead backfill PCN audits, ensuring requests align with approved requirements.
  • Create new PCNs when approved roles require a change in geographic location.
  • Manage CoreAI buffer and incremental PCNs across OPEX and COGS.
  • Partner with the Business Management Office and Executive Assistants to allocate buffer PCNs.
  • Partner with Finance and Executive Assistants on monthly PCN cleanup audits.
  • Support executive hiring partners in identifying PCNs for critical roles.
  • Serve as the Microsoft-side point of contact for PCN needs involving GitHub Integrated employees.
  • Serve as the Oracle headcount reporting subject matter expert for the Executive Assistant community.
  • Onboard new Executive Assistants to Oracle reporting tools and processes.
  • Create, maintain, and refresh customized Oracle reports.
  • Troubleshoot data validation, usability, and reporting issues.
  • Train administrators to pull, interpret, and use reports.
  • Serve as an Employee Central subject matter expert for the Executive Assistant community.
  • Onboard administrators to Employee Central and help resolve system-related challenges.
  • Facilitate cross-team reorganization and headcount movements.
  • Support leadership-related headcount changes and other complex workforce transactions.
  • Lead the onboarding and training experience for new CoreAI Executive Assistants.
  • Develop a consistent CoreAI framework for role expectations, systems learning, and operational onboarding.
  • Establish mentoring or buddy support for new Executive Assistants.
  • Promote consistency in Executive Assistant role delivery across the organization.
  • Support the management and engagement of the virtual CoreAI Executive Assistant community.
  • Own centralized hardware ordering and hardware management for CoreAI.
  • Establish consistent hardware procedures aligned with procurement requirements.
  • Manage centralized SWAG ordering for cross-CoreAI programs and events.
  • Ensure SWAG activities follow applicable compliance and procurement processes.
  • Maintain accurate forecasting and tracking for centralized hardware and SWAG needs.
  • Own other org-wide initiatives/programs/projects.

Krav

  • Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 1+ year(s) of experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements.
  • Pass the Microsoft Cloud background check upon hire/transfer and every two years.

Önskade kvalifikationer

  • Demonstrated experience in business operations, workforce management, headcount planning, finance operations, HR operations, or a related function.
  • Experience managing detailed, multi-step operational processes involving multiple stakeholders and approval paths.
  • Strong working knowledge of workforce-management concepts, including headcount, position controls, backfills, incremental positions, organizational changes, and geographic changes.
  • Experience working with enterprise HR, finance, reporting, or workforce-management systems.
  • Strong analytical and reporting skills, with the ability to identify data inconsistencies, summarize findings, and maintain accurate operational records.
  • Proven ability to build collaborative relationships across Executive Assistant, Finance, HR, procurement, business management, and leadership teams.
  • Ability to manage confidential workforce and organizational information with appropriate judgment and discretion.
  • Strong organizational and project-management skills, with the ability to manage recurring audits, operational deadlines, and concurrent requests.
  • Excellent written and verbal communication skills, including the ability to explain complex processes clearly and train users.
  • Demonstrated ability to work independently, identify process gaps, and drive work through completion in a complex and evolving environment.
  • Experience with Oracle headcount reporting, Employee Central, or comparable enterprise workforce-management platforms.
  • Experience supporting PCN, position-management, or headcount-allocation processes.
  • Experience creating customized reports, reconciling workforce data, and supporting monthly audits.
  • Experience developing onboarding programs, training materials, process documentation, or role-expectation frameworks.
  • Experience partnering with procurement teams or managing centralized hardware, equipment, or branded merchandise programs.
  • Familiarity with OPEX, COGS, forecasted headcount, cost-neutrality requirements, and workforce forecasting.
  • Experience supporting a large, global, or highly matrixed technology organization.
  • Ability to influence stakeholders and drive process consistency without direct authority.

Förmåner

  • Certain roles may be eligible for benefits and other compensation.
#Business Operations#Workforce Management#Headcount Planning#Oracle#Employee Central#Procurement#Onboarding#Reporting
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Företag

Microsoft

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

United States

Kvalifikation

Kandidatexamen

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