The Job

BSS L2 SME

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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I korthet

Ericsson is seeking a BSS L2 SME in Dubai, UAE to provide advanced support for Netcracker Convergent Billing & Rating platforms. Responsibilities include incident and problem management, troubleshooting, RCA, and ensuring service availability and compliance with SLA/OLA targets.

Ansvarsområden

  • Act as L2 SME for Netcracker Convergent Billing & Rating.
  • Handle P1/P2 incidents and drive resolution.
  • Perform RCA and prepare post-incident reports.
  • Support complex billing, rating, and charging issues.
  • Troubleshoot issues related to charging, billing, payments, adjustments, discounts, taxation, itemization, late payment generation, and invoice formatting.
  • Validate data consistency across Product Catalog, Product Offering, Product Structure, Rating Engine, and Billing Engine.
  • Monitor application performance, stability, and data integrity.
  • Analyze alerts, identify recurring issues, and drive permanent fixes.
  • Act as the escalation point for L1 and offshore L2/L3 teams.
  • Coordinate with IT, network, mediation, integration, and Netcracker support teams.
  • Participate in CAB, incident reviews, and governance meetings.
  • Validate changes, hotfixes, patches, UAT, regression testing, and production releases.
  • Ensure adherence to ITIL-based change and release processes.
  • Maintain runbooks, SOPs, and known error databases.
  • Document troubleshooting procedures and RCA findings.
  • Mentor and support L1 engineers.

Krav

  • Bachelor's degree in Telecommunications, Computer Science, or a related field.
  • 8+ years of Telecom BSS and Netcracker Convergent Billing & Rating experience.
  • Hands-on experience with Product Catalog, PO, PS, Rule Engine, Discounts & Promotions, Rating Engine, Billing Engine, and invoice lifecycle.
  • Strong understanding of event processing, split charging, bill shock, taxation, adjustments, and corrections.
  • Experience supporting Order-to-Cash (O2C) processes.
  • Strong troubleshooting and problem-solving skills.
  • Experience with REST/SOAP APIs, mediation platforms, and ESB integrations.
  • Ability to analyze Netcracker logs and CDR flows.
  • Strong Unix/Linux and shell scripting skills.
  • Basic to intermediate SQL skills.
  • Knowledge of Java and JavaScript.
  • Understanding of SSL certificates and security configurations.
  • Strong knowledge of ITIL Incident, Problem, and Change Management.
  • Proven experience handling P1/P2 production incidents.
  • Experience with ServiceNow, Remedy, or JIRA.

Förmåner

  • Outstanding opportunity to use skills and imagination.
  • Be challenged but not alone.
  • Join a team of diverse innovators.
  • Be part of crafting what comes next.
#BSS#L2 SME#Netcracker#Convergent Billing#Rating#Charging#Incident Management#Problem Management#RCA#Telecom#ITIL
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Företag

Ericsson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Dubai, United Arab Emirates

Kvalifikation

Kandidatexamen

Sökande

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